Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Imagine spending every day working in a place that must be seen to be believed. Timbers Kaua‘i at Hōkūala, oceanfront on Kaua‘i, is a blend of the pristine and playful, and we get to do what Owners and guests love in one of the most beautiful places on earth. Our team members reflect the highest level of aloha with anticipatory service in an unparalleled setting.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Benefits:

• Paid time off for full-time, permanent employees.
• Employer-sponsored health plans.
• 401k match.
• Complimentary golf for employees and immediate family members.

SUMMARY:

The Facilities Maintenance Coordinator is responsible for ensuring the efficient operation and upkeep of the luxury residences and common areas. This role supports the Association Director, Facilities Manager, and Supervisor by managing work orders, coordinating maintenance activities, and interacting with Guest Services and Housekeeping for timely resolution of residence issues. The Facilities Coordinator will split duties between Timbers Kauaʻi (70%) and Hōkūala Community Association (30%), ensuring both entities maintain a seamless and high-standard operation.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

Facility Operations and Maintenance

• Ensure that all assigned equipment is in proper working order and available for use.
• Maintain a safe, clean, and fully functional environment across all residences and common areas.
• Receive, manage, and process work order requests using Alice Software. Prioritize and resolve maintenance issues to ensure timely responses.
• Coordinate with Guest Services and Housekeeping to schedule residence checks for arrival and departures.
• Assist with preventative maintenance plans for the facility.
• Support department manager and supervisor to develop and update standard operating procedures.
• Support department manager and supervisor to train facilities team on standard operating procedures.
• Process owner reports (billing, preventive maintenance, etc.)
• Schedule and coordinate third-party vendors for maintenance work as required.
• Serve as the liaison between property operations, Repair and Maintenance, and other departments, including Hōkūala Community Association members and Timbers Kauaʻi Residence Club fractional and Whole Owners.
• High school diploma/GED
• At least two (2) years of related experience in facilities coordination or hospitality maintenance, or an equivalent combination of education and experience.
• Previous experience in a luxury hospitality setting is highly desirable.
• Strong leadership and team management skills
• Knowledge of safety and environmental regulations
• Excellent problem-solving and decision-making skills
• Strong communication and interpersonal skills

Vendor and Third-Party Management

Preventative Maintenance and Safety

• Assist in creating and following preventative maintenance schedules for both residences and common areas.
• Ensure compliance with safety standards and participate in emergency preparedness planning and safety committees.
• Maintain accurate inventories of supplies and reorder as needed, adhering to the purchase order policy.

Administrative and Financial Support

• Draft and process purchase orders for the Hōkūala Community Association and Timbers Kauaʻi’s shared services R&M and Landscaping departments.
• Review and code invoices for approval before submitting them to the Accounting Department.
• Engage the team in achieving goals and maintaining smooth operations across facilities.
• Coordinate training sessions for safety, procedures and compliance.
• Perform other related duties as assigned to support the overall maintenance and operational needs.

Team Leadership and Communication

Other Duties

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

Required Knowledge and Skills

• Knowledge of operational procedures, systems and equipment relevant to facilities maintenance.
• Proficiency in hospitality management software such as Alice, Springer Miller Systems (SMS), Microsoft Office Suite (Excel, Word).
• Ability to communicate effectively, both verbally and in writing, to owners/guests, employees and vendors.
• Strong organizational skills with keen attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Knowledge of health, safety, and OSHA compliance practices.
• Detail oriented and committed to maintaining a high standard of cleanliness and presentation.
• Ability to work under pressure and handle multiple tasks efficiently.
• Correct business English, including spelling, grammar, and punctuation.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, in person, by video conference, and over the telephone.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in an office setting, use standard office equipment; stamina to sit and stand for extended periods of time; strength to lift and carry up to 15 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone; and attend to customer service in a professional, pleasant manner.

The coordinator may need to work varied hours, including weekends and/or holidays, depending on operational demands.