Are you interested in being a part of a team that helps to save lives? If that's you, you are in the right place!

Entry Level. No experience needed.

Starting Pay $22.00

Full-Time Position

Please Note: You must complete a Blood Bank of Alaska Application for consideration

Position Title: Fairbanks Donor Service Technician Department: Collections Reports To: Fairbanks Center Manager Position(s) Supervised: None

Perform screenings and phlebotomy of blood donors. Includes taking vitals, asking health history questions to donors, and performing collection of blood.

POSITION SUMMARY

This position will be responsible for:

· Daily operational collection functions to include donor recruitment and donor registration, screening and phlebotomy.

· Ensuring a safe, professional and pleasant procedure for every donor with a focus on customer service and producing a quality blood product in a timely manner.

· This position has the potential to cross train into the area of component processing procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· The Donor Services Technician will register potential blood donors either at the facility or on a mobile drive, as necessary and trained to perform.

· Reviews Donor History Forms (DHF) for completeness; evaluates donors’ medical history for suitability as a blood donor. Consults with RN/Medical Director as needed.

· Responsible for performing vital sign checks and finger stick for hematocrit. Performs confidential interview with donors.

· Verifies that the donor has read and understands the pre-post donation instructions and AIDS information sheet.

· Appropriately labels specimen tubes and blood donation bag system according to the type of donation.

· Completes donation procedure per standard operating procedures; observes donor for any adverse reaction; treats adverse reaction per SOP if one should occur.

· Must maintain proficiency in all areas of donor processing.

· Recruit and schedule potential blood donors as necessary and trained to perform.

· Performs daily, monthly and quarterly quality control procedures per standard operating procedures (SOPs).

· Maintain open and positive communication with appropriate supervisors and support services departments.

· Perform duties in compliance with all applicable regulatory and accrediting agencies. Ensure OSHA regulations and cGMP are adhered to.

· Work cooperatively with all staff to ensure a quality product and a focus on exceptional customer service.

· Maintain donor and employee confidentiality.

· Follows all pertinent SOP’s that relate to this position; will document required information on appropriate records as needed.

· May be required to perform in other roles as trained and competent to do. This position has the potential to cross train into the following areas: Preparing standard and special blood components following SOPs, Blood Product Distribution, Blood Inventory Maintenance.

· Resolve customer complaints/issues immediately, using appropriate support departments as needed.

· Exhibits support of BBA values, quality objectives, and customer service standards at all times.

· Help maintain positive image of BBA throughout the community and State of Alaska while maintaining overall corporate image.

· Promote a positive work environment in which staff work cooperatively towards objectives.

CUSTOMER INTERACTION/PROBLEM SOLVING

· Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.

· Must make customer’s needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional and friendly manner.

· Demonstrate a high level of problem-solving skills.

QUALIFICATION REQUIREMENTS

To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

GENERAL KNOWLEDGE, SKILLS, AND ABILITIES

· Strong interpersonal and communication skills.

· Ability to foster a working environment conducive to excellent customer service.

· Good organizational skills.

· Ability to problem solve, and to make quality decisions.

· Knowledge of general safety and quality assurance procedures.

· Strong writing skills.

· Ability to instruct and train on a continuous basis.

· Ability to maintain confidentiality.

· Strong computer skills.

EDUCATION

Minimum: H.S. Diploma or GED.