Accepting Applications until Filled
About our Team:
The Resident Services teamprovides transformative affordable and supportive housing and elevates thevoices of the communities we serve that are disproportionately affected bysystemic inequities. PPL provides 1,600 housing units and serves nearly 13,000people annually in the Twin Cities aiding in long term stable housing so thatour community can live their best lives. PPL integrates race equityorganization-wide through multiple strategies and systems change initiatives.
Job Summary:
The Family Services Coordinatorserves an impactful role partnering with families in PPL SupportiveHousing. The role provides comprehensive case management services, facilitateson-site workshops, and makes referrals to community resources. PPL uses aPerson-Centered, Harm Reduction, and Housing First approach to partner withparticipants from diverse communities. All families in PPL supportive housinghave experienced homelessness and behavioral health challenges. Family ServicesCoordinators pride themselves in building strong relationships, serving thewhole family, and offering services in person at a place of families choosing,whether it be in the comfort of their home or our vibrant community.
Essential Duties and Responsibilities:
Engage with participants to assess their strengths/barriers and create customized participant-driven goal plans. Update and modify to reflect current goals, needs, and barriers.
Support housing stability by providing services including: understanding the lease, communicating with property management, managing neighbor conflict, paying rent on time, and addressing other behaviors that may jeopardize housing.
Support participant health and wellness through connections to physical, mental health, and recovery resources.
Assist participants in maintaining or increasing income through benefits assistance or involvement with volunteering, education, and employment activities.
Connect households to community resources and programs to assist with addressing basic needs and accomplishing goals.
Conduct home visits.
Provide crisis prevention and intervention.
Work with team and participants to plan and facilitate community-building activities, resident meetings, and engagement with the larger community. Help residents build social support with family, peers, neighbors, etc.
Coordinate and lead workshops on housing, financial literacy, employment & technology, parenting, DBT skills, etc.
Partner with Youth Services Coordinator to support families with youth and parenting needs.
Keep accurate, up-to-date documentation including but not limited to, goal plans, case notes, incident reports, funder data, support funds, program budgets, receipts, etc.
Provide and/or facilitate translation and interpreting services.
Communicate and coordinate services with all team members and other needed internal and external stakeholders.
Participate in internal and external professional development, team meetings, case consultation, special initiatives, PPL committees, and organization-wide meetings.
Supervisory Responsibilities:
Will not be responsible for supervision.
Minimum Requirements:
Self-starter with excellent verbal and written communication skills.
Ability to respond to the unique cultural, economic and social needs and resources of residents, using these unique resources to meet their goals.
Experience with case management or developing supportive housing service plans.
Ability to provide crisis intervention and support.
Strong group facilitation, mediation, interpersonal, organizational and outreach skills.
Ability to efficiently coordinate, track and complete multiple tasks as well as adjust to changing priorities.
Ability to work independently and as a team member.
Ability to maintain confidentiality and boundaries in all interactions with residents, staff, volunteers, and the public.
Valid driver's license and insurance, complete a motor vehicle records screen, reliable vehicle, and ability to transport participants.
Experience with Motivational Interviewing, Person-Centered, or DBT skills is a bonus.
Ability to provide Somali interpretation is a bonus.
Ability to recognize and address mental health challenges, chemical dependency, and other problematic behaviors.
Ability to use:
Education and/or Experience:
A course of study in a health or human services-related field leading to a Bachelor of Arts, Bachelor of Science, or Associate degree.
1-3 years of experience with the target population served.
Hours: Monday-Friday 9:00 am-5:00 pm with one evening required per week
Salary: $22.00-$24.00 Hr., DOQ
** PPL's work structure has evolved into a Hybrid Model where available , striking a balance between on-site presence at the office or satellite locations and remote work from home based on the program's needs. Working with your supervisor to find the right balance for your team will evolve over time.**
Benefits Based on Eligibility: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives.
How to Apply:
Qualified candidates can apply online. Include a cover letter and resume. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates.
PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply.
PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.
In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.