Job Description

Orientation/Training and Production are onsite in Mcclellan, CA; Candidates should live close enough to reliably commute to 5012 Dudley Blvd Mcclellan CA 95652 (located within Sacramento County) 

• Training/Nesting: Onsite 

• Training schedule: 3 weeks, 8:00am-4:30pm Pacific, Monday-Friday 

• Nesting schedule: 1 week, 8:00am-4:30pm Pacific, Monday-Friday 

• Production: Onsite 

• Production schedules/HOOPs: a shift between the hours of:   Monday-Friday 8:00am-6:00pm Pacific and Saturday 9:00am-2:00pm Pacific 

• Agents will be scheduled to work every other Saturday, and on those weeks that they are scheduled for Saturday, their regular schedules will be 37 hours. There will be extra hours that they can pick up during the week if they want to make up those missing hours to get to 40 (or above 40 if OT is available that week) 

• Option to work from home after successful completion of training + introduction to call handling. Typically 8 weeks total onsite, then CSR’s are approved to work from home once minimum performance requirements are met (quality, call time, schedule adherence and attendance). 

• Location:  012 Dudley Blvd Mcclellan CA 95652 

• Equipment: provided by Faneuil 

• Employment type: Full time regular status  

• Compensation:  Non-bilingual: $15.07 per hour.  Bilingual is $15.57 per hour; must pass bilingual assessment AMCAT found here: BILINGUAL SPANISH-ENGLISH ASSESSMENT 

• Job description:  Customer Service Representatives will handle service and information requests, billing explanations, cost savings advice, and explain company policies and procedures along with terms and conditions.

REQUIREMENTS:

High school diploma or GED Minimum of 6 months call center experience or at least 1 year of customer service experience Knowledge of computer (pc) and internet applications Excellent telephone tact and diplomacy Excellent written, verbal and interpersonal communication skills with supervisors, peers, and customers Proficiency in keyboarding/data entry Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology Time management skills (dependable, accurate, and detail oriented) Successful completion of background check which may include credit Ability to work the hours of operations as shifts will be assigned at the end of training

Ability to attend 100% of the required weeks of training

Standard criminal BG check 

ESSENTIAL JOB FUNCTIONS:

Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs. Maintains sincere interest in providing stellar customer care. Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction. Exercises independent thinking in meeting customer expectations. Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image. Ability to process information quickly and accurately. Ability to handle routine customer transactions. Ability to work under time constraints. Ability to understand and apply new concepts. Ability to analyze information and evaluate results. Ability to effectively deal with complex customers. Ability to create positive customer relationships by defusing angry and upset customers. Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment. Attention to detail and follow-up.

Company Description

At Faneuil, we recognize our greatest asset is our people. Our diverse team provides exceptional service to our clients and their customers by offering customized business solutions nationwide.