Job Description

CUSTOMER CARE/TECH SUPPORT REPRESENTATIVE

Fanimation

Zionsville, IN 46077

PAY:

Starting at $18.50 per hour

JOB TYPE:

· Full-time

SHIFTS AVAILABLE:

· 8:00am to 5:00pm Monday through Friday

NUMBER OF OPENINGS FOR THIS POSITION

· 6

WHO WE ARE:

Founded in 1984, Fanimation has become a true American success, Story! Fanimation Ceiling Fans is a leading manufacturer of designer residential ceiling fans based in Zionsville, Indiana. At Fanimation, we create fans our customers cannot wait to show off. Our family of associates, take great pride in delivering ceiling fans of quality craftmanship, design ingenuity and convenient technology driven controls that provide inspiration and an experience to our customer’s homes.

WHAT WE ARE LOOKING FOR:

Do you have FANtastic skills and experience to be our next CUSTOMER CARE REPRESENTATIVE/TECH SUPPORT?

Do you want to be part of a FANtabulous Team?

If so, we are already a big FAN of YOU!

The ideal CUSTOMER CARE REPRESENTATIVE/TECH SUPPORT will be the face of Fanimation to consumers, Dealers, and Agency partners. The Representative will assist in solving simple to complex issues that occur with fan installation and usage via Phone and Email communication. Background in call center, retail, or customer service required.

WHY WOULD YOU BE INTERESTED IN BEING PART OF THE FANIMATION FAMILY:

· A Fun, Friendly and Family-Oriented culture.

· 100% of employee Health, Dental and Vision benefit premiums

· Health Savings Account,

· Wellness Program including a gym membership reimbursement.

· Life Insurance

· Disability Insurance

· Accident Insurance

· Paid Time Off

· Employee discounts

· College Tuition Rewards

· 401K

WHAT YOU WILL DO:

· Assist and troubleshoot during installation and operation of ceiling fans

· Assist and troubleshoot programming remote controls

· Diagnose and resolve technical, mechanical, and electrical issues

· Receive, document, and respond to inbound customer inquiries

· Escalate emerging trends to team leads

· Input order information into ERP and review for accuracy

· Process and resolve returns, recalls, shipment errors, backorders, order changes/cancelations and pricing discrepancies

· Process order tracking, status, availability, and price request

WHAT YOU BRING TO FANIMATION:

· Bachelor’s degree preferred

· Excellent ability to communicate through phone, email and with a variety of people.

· Bilingual Spanish/English a plus

· Strong Microsoft and typing, data entry skills

· Exceptional problem-solving skills

· Experience with CRM and ERP systems such as Astute, Wise(R4), Accountmate is beneficial

· Experience with working in a contact center/call center environment helpful

· Ability to be flexible with scheduling and be open to work overtime

· Basic knowledge of standard electrical systems and wiring helpful

· Lighting installation background a plus

· Commitment to provide an exceptional customer experience for internal and external customers

· Strong organizational skills; ability to multi-task

· Must have excellent attendance and punctuality

· Ability to retain and build on product knowledge of over 5,000 SKU numbers

PHYSICAL REQUIREMENTS:

· Ability to lift 20lbs

· Prolonged sitting and viewing computer monitors

· Prolonged use of headset and keyboards

Company Description

Fanimation, a modern fan company founded more than 2 decades ago, produces a range of innovative modern ceiling fans of exceptional quality, and design. Fulfilling a mission to deliver groundbreaking modern ceiling fans that reflect an eye for technological innovation, the company's collection of elegant contemporary ceiling fans—manufactured via sustainable business practices—has made Fanimation a leader in the modern ceiling fan industry.