Job Description

INSURANCE CUSTOMER SERVICE REPRESENTATIVES work to maximize positive customer experiences by responding to customer inquiries regarding the company's products or services. They will communicate with internal and external customer accounts about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service Representatives will analyze, clarify, and resolve policy and account-related questions.

BILINGUAL INDIVIDUALS ARE A HUGE BONUS

MUST HAVE INSURANCE LICENSE IN PROPERTY & CASUALTY AS WELL AS LIFE, ACCIDENT, AND HEALTH

CORE JOB DUTIES INCLUDE (BUT ARE NOT LIMITED TO):

• PROFESSIONAL AND COURTEOUS DEMEANOR
• CUSTOMER SERVICE ORIENTED
• Determine customer requirements and expectations in order to help the customer identify specific products and solutions
• Review renewal business and identify appropriate follow-up action based on degree of change
• Cross-sell/up-sell products to existing customers
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers' needs
• Build Client relationships
• Clients/Claims liaison
• Refer unresolved customer grievances or complex customer interactions to senior team member
• Monitor calling activity and production for agency marketers
• General customer service duties as presented
• Performs other duties as assigned

INCENTIVES:

• Salary plus commissions
• Monday through Friday Schedule
• Multiple Growth Opportunities

WE HAVE LOCATIONS LOCATED IN BOTH NORTH AUSTIN AND SOUTH AUSTIN. PLEASE CHOOSE LOCATION YOU'D WISH TO APPLY FOR ON FOLLOWING PAGE

Company Description

We are Farmers! Farmers Insurance is one of the country's largest insurers of vehicles, homes, specialty toys, and small businesses and provides a wide range of other opportunities. FARMERS Agents receive extensive sales training, product training, and support from our district office throughout your career. Our proven systems will teach you an integrated approach designed to provide real value to your prospects and clients. We have been recognized as the #1 Corporate Training Program by Corporate Exchange USA & Training Magazine. We are seeking high achievers and we will provide you with a competitive compensation package, advertising, award winning training and a supported lead system.