Job Overview: Farmers Insurance Agency in Highlands Ranch, Colorado, is seeking a dedicated self-driven, customer-focused individual to join our team as a Customer Service Representative (CSR). This role is pivotal in maintaining our commitment to providing exceptional service and support to our clients. The ideal candidate will be a problem solver, have a passion for helping others, and possess strong communication skills.

Key Responsibilities:

Manage inbound and outbound calls to address customer inquiries and issues.

Process insurance transactions with accuracy and detail.

Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.

Collaborate with team members to achieve agency goals and improve customer service strategies.

Assist in the implementation of marketing strategies to help grow the client base.

Why Our Culture is Unique: At Farmers Insurance Agency, we believe in a culture of support, growth, and community. We prioritize the professional development of our employees and offer various opportunities for advancement and learning. Our team enjoys a collaborative and inclusive work environment, where innovation and creativity are encouraged. We also participate in community events and initiatives, making a positive impact together.

Benefits:

Competitive hourly rate plus opportunities for commission and performance-based bonuses.

Paid time off and holiday pay.

Professional development and career advancement opportunities.

Qualifications:

High school diploma or equivalent; some college preferred.

Previous experience in customer service, insurance, or related fields is a plus.

Proficiency in computer skills, including Microsoft Office and CRM software.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

FAQs:

What are the working hours? The position requires flexibility; typical working hours are Monday through Friday from 8 AM to 5 PM.

Is there an opportunity to work from home? Currently, this position is in-office to foster team collaboration and training opportunities.

What are the commission and bonus structures? The commission is earned on new policies and customer retention, with bonuses based on performance metrics and agency growth targets.