Job Description

Feeding San Diego (FSD) is the leading hunger-relief organization in the county, distributing healthy food with dignity to San Diego residents struggling with hunger. FSD’s CalFresh team assists eligible clients with the CalFresh application, dispels myths about CalFresh, and helps eliminate barriers to accessing the program. We work collaboratively with the County of San Diego Health and Human Services Agency, and other CalFresh advocates to provide support for clients throughout the complex application process.

Under the direction of the CalFresh Manager, the CalFresh Intern will conduct phone application assistance through our FANO Google SNAP referrals and follow-up with clients, build relationships with community members and application assistance, and provide case management and advocacy for clients. CalFresh Intern will also do occasional in-person outreach at our various Feeding San Diego partner sites.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The following duties and responsibilities are essential, but do not represent all the job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed. Evening and weekend work may be required as determined by operational needs or as assigned.

• Provide application assistance and case management over the phone through FANO Google SNAP platform
• Provide in-person application assistance and case management at Feeding San Diego partner sites
• Work closely with the County of San Diego Health and Human Services Agency to process cases effectively
• Record and track client cases and application data using online tracking systems (Smartsheet, Excel, County Dropbox etc.)
• Advocate to reduce barriers to accessing CalFresh benefits
• Collect client stories/testimonies

INTERACTION

The position will interact closely with FSD employees, visitors, neighbors, volunteers, donors, and partner representatives. This position will also interact with all staff at Feeding San Diego.

Qualifications

EDUCATION/YEARS EXPERIENCE

• Previous outreach experience with a non-profit organization preferred not required.
• Bilingual Spanish, Vietnamese, Arabic, and/or Tagalog preferred.
• Previous CalFresh/SNAP experience or knowledge preferred not required.

KNOWLEDGE, SKILLS AND ABILITIES

• Commitment to hunger-relief and FSD’s mission
• Ability and commitment to serving diverse populations with dignity and empathy
• General knowledge of administrative office-based practices
• Basic understanding and interest in promoting CalFresh, and other social services that help families become self-sufficient
• A professional demeanor with an aptitude for analytical thinking and problem solving
• Must be detail-oriented and possess strong organizational and time management skills
• Must be able to demonstrate responsibility and initiative
• Strong proficiency in Windows 10, Excel, Microsoft Word, Outlook, and Smartsheet
• Ability to work under pressure with tight deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to provide excellent customer service and representation in the community
• Excellent verbal, written, interpersonal, organizational, and public speaking skills

TOOLS AND EQUIPMENT USED

Personal computer, multi-line phone, copier, and printer. Standard outdoor equipment tents, tables, tablecloths and chairs.

LICENSES/CERTIFICATIONS

Must have reliable transportation and possess and maintain a valid California driver’s license, a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the Agency’s insurance carrier standards.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Work in an office adjacent to a warehouse setting with occasional travel to other locations in San Diego County.
• Prioritizes and multi-task work and projects requiring good memory, concentration, and analytical thinking.
• Occasionally is required to perform the safe operation of office equipment and machines and recognize and abate safety hazards within the workplace.
• The noise level in the work environment is usually quiet but this office is maintained in a distribution center with machinery and large trucks.

Additional Information

Feeding San Diego provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay & Hours

$16.85/hour, 16 hours per week

Monday-Friday or Tuesday-Saturday: flexibility for start/end time. Occasional Saturday mornings to conduct in-person outreach.

6-month commitment from start date of hire

Why You’ll Love It Here

• Hybrid/Flexible work environment; Attractive, welcoming office
• Your work has a real purpose and will help change lives in San Diego County.
• Supportive and engaged Board of Directors
• You’ll be part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: Agility, Stewardship, Collaboration, Environment, Nutrition & Dignity.
• 100% of our workforce believes in our mission and vision
• Commitment to Sustainability – We prioritize food rescue to feed people not landfills. Food waste goes to local hog farms.