Job Description

Do you enjoy engaging with customers and providing quality service? Are you good at solving problems and explaining solutions? Do you consider yourself a conflict resolution expert and excel at de-escalating upset or frustrated customers? Do you thrive in a fast-paced environment where multi-tasking is necessary? Do you consider yourself a communication master with solid computer skills? Join us at Fidelity National Home Warranty (FNHW) and put your talents into action!

FNHW has been protecting homeowners by providing affordable protection against home system components and appliance breakdowns for over 40 years. We are currently looking for experienced Home Warranty and/or Claims Handling professionals to join our Remote team and work from home.

Responsibilities:

• Maintain communications with contract holders via inbound/outbound calling and email to ensure contract holder receives status updates on the progress or delay of claim
• Manage the claim process from receipt of vendor report through claim resolution
• Answer routine questions regarding contract coverage following standard scripts and procedures
• Assists in resolving transactional requests from customers such as payment, refunds, etc., helping to troubleshoot failures and providing recommendations for any ongoing covered issues
• Input repair issues, appliance information and other relevant details regarding service work orders into the CRM
• Receive and process vendor reports to review and authorize claims for contract holders
• Collaborate with FNHW team members in the claim management process to ensure all supporting actions are taken within appropriate timeframes
• Maintain the appropriate follow-up time for existing claims
• Communicate with contract holders and vendors according to company and department policies, procedures, and processes in a professional and courteous manner according to department call handling and quality standards
• Maintain up-to-date knowledge of home warranty contract terms and conditions and advanced knowledge of applying coverage to resolve claims
• Perform other duties as assigned

Requirements:

• High school diploma or GED
• Minimum 2 years of experience in a customer facing role
• Ability to communicate in a courteous and professional manner through verbal and written communication
• Capable of maintaining professionalism and composure under pressure
• Experience in the Home Warranty Industry preferred
• Adept in the following trades and mechanical systems: HVAC – Water Heaters – Plumbing – Electrical – Pool & Spa – Kitchen Appliances a plus
• Ability to achieve and maintain call handling, productivity, attendance and schedule adherence standards
• Proficiency in computers with the ability to learn customer service software applications
• Self-starter with the ability to work independently
• Adequate residential internet speed at a minimum of 10 mbps

Hours of Operation:

The anticipated hours of operation will vary depending on position following the Pacific Time zone. Employees may be expected to work irregular hours, weekends, and holidays based on workload and job requirements. All remote candidates MUST live OUTSIDE the state of Nevada.

FNHW offers a competitive benefits package, which includes:

· Comprehensive training

· Opportunities for advancement and career growth

· Competitive salary

· Group Medical/Dental/Vision benefits

· 401k with company match

· Stock Purchase Plan with company match

· Sick, vacation, and holiday pay

· Service recognition program

· And much more!

Fidelity National Home Warranty’s parent company, Fidelity National Financial (FNF), is a leading Fortune 500 provider of title and specialty insurance. Repeatedly voted one of the “Best Big Companies in the U.S.” by Forbes magazine, it employs more than 20,000 in its growing family of companies. The rapid growth of the company through acquisition has created a wealth of career opportunities. If you are looking for a dynamic career with significant earning potential and tremendous advancement opportunities, you have come to the right place. Learn more about us at www.homewarranty.com.

Fidelity National Home Warranty is an Equal Opportunity & E-Verify Employer

Company Description

Fidelity National Home Warranty's parent company, Fidelity National Financial (FNF), is a leading Fortune 500 provider of title and specialty insurance. Repeatedly voted one of the “Best Big Companies in the U.S.” by Forbes magazine, it employs more than 20,000 in its growing family of companies. The rapid growth of the company through acquisition has created a wealth of career opportunities. If you are looking for a dynamic career with significant earning potential and tremendous advancement opportunities, you have come to the right place. Learn more about us at www.homewarranty.com.