Installation Coordinator (IC)

Commercial / Multi-Family Division (CMF)

Job Description

The Installation and Service Coordinator collaborates with internal Project Managers, Coordinators, Installation teams, Subcontractors, Production, and the Hardware Department. This role serves as a vital link for information between various departments, the CMF Field Installation Manager, and the Installers, all contributing to the successful execution of project installations.

This position requires a bilingual individual fluent in both English and Spanish. The ideal candidate should be proactive, well-organized, solutions-oriented, and have strong analytical and communication skills. While experience in the construction industry or a similar field is beneficial, prior experience, specifically in the doors, frames, and hardware (DFH) industry, is preferred but not mandatory. The ideal candidate is expected to embody the company's core values: Own it, Work as ONE Team, Find a Way, and Play to Win.

Mission

The mission for this role is to ensure the success of our CMF Installation Team by meeting job deadlines for material staging and verifying the accuracy and quality of materials. Additionally, the role involves promoting improvements in all aspects of our Installed Solutions Program to deliver exceptional customer service, both internally and externally.

Outcomes

1. There is a high level of customer satisfaction, both internally and externally, regarding CMF installation.
2. Quality control management for staged orders, actively overseeing the process.
3. Invest in the life cycle of a sales order by moving it to the appropriate work queue.
4. $0 CMF Installation related backcharges.

Position Reports to

Director of Project Management & Installation – Commercial Multi-family Division

Job Requirements/Responsibilities

• Work with a sense of urgency in a fast-paced, deadline-oriented environment.
• Consistently and accurately create departmental reports, including the open orders installation report, weekly outlook report, and capacity report.
• Establish and regularly share a daily and weekly installation and service schedule.
• Collaborate with project managers, coordinators, the field install manager, installers, and subcontractors on current and upcoming installation projects.
• Reviewing all work orders to ensure sufficient information is included for efficient task execution.
• Manage sales orders in Sales Pad and ensure they progress through each stage (queue), including staging, DFH staging, OFD, and invoice review.
• Diligent and well-organized in ensuring the proper materials are staged with all necessary paperwork and clearly labeled so the installers know which materials to take for each project.
• Maintaining the CMF Install staging area, including labeling and organizing racks according to the specific projects. Ability to move material yourself (forklift experience would be beneficial).
• Ensuring installers and subcontractors receive the necessary prints and schedules for on-site use and save the relevant information digitally in the Plan Room (manage the Plan Room).
• Effectively manage the Driver Board for installation sales orders and the CMF Service email inbox.
• Site visits as needed to support our Installed Solutions Program. You may be asked to assist in punch list management or to help stage material by carrying materials up several flights of stairs.
• Establishing and adhering to project installation schedules and deadlines.
• Engage in direct customer communication through phone calls, emails, or text messages.
• Work as one team by being open to taking on additional duties as needed.
• Candidate must be bilingual; fluent in both English and Spanish.