Field Service Engineer- CNC Machine Tools

Swift Placement & Consulting

Field Service Engineer- CNC Machine Tools

Buffalo, NY +10 locations
Full Time
Paid
  • Responsibilities

    Looking for multiple positions in several areas:

    Areas of interest for candidate location:

    • Raleigh, NC or general Carolinas area
    • Wisconsin

    Essential Duties and Responsibilities:

    • This position requires 100% domestic travel. Candidates should be comfortable working from home and traveling to clients throughout the USA on a daily or weekly basis.
    • The Field Service Technician performs a variety of duties, including, but not limited to, the following:
      • Installation and Commissioning of new Heller CNC machining centers.
      • Provide troubleshooting and mechanical and electrical repair of mechatronic systems found on Heller CNC machining centers.
      • Provide professional technical support via phone or email to clients.
      • Analyze in detail complex mechanical and electrical machine and automation components for failure modes.
      • Support the transportation of tooling and spare parts to customer site.
      • Discuss and diagnose issues onsite with customer
      • Request spare parts through Aftermarket Sales group
      • Thoroughly document repairs on service reports
      • Track and document expenses on expense reports

     

    Supervisory Responsibilities:

    • None

     

    Process Owner Responsibilities:

    • None

    Education and Experience:

    • Minimum 2-year degree. Combination business and technical degree preferred
    • At least 5 years hands-on experience with heavy metal removal product lines and processes.

     

    Job Knowledge, Skills, and Abilities:

    • Thorough understanding of electrical and mechanical systems commonly used on 3 and 5 axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls.
      • Linear rails and carriages
      • Ballscrew drives
      • Servo motors
      • External absolute measuring system
      • Automatic tool magazine and tool changer
      • Automatic pallet changer
        • Manual and Automatic workpiece loading
      • Spindle machining units
      • Servo amplifiers and closed loop systems
      • 480VAC and 24VDC electrical systems
      • Pneumatic Systems
      • Hydraulic Systems
      • Lubrication Systems
      • Coolant Systems (flood and mist)
    • Ability to conduct root cause analysis and create thorough and detailed service reports and records.
    • Professionalism while taking on challenging situations.
    • Ownership in meeting client goals.
    • Must have excellent planning and time management skills
    • Ability to read and interpret blueprints.
    • Must have complete set of own tools appropriate to complete any required repairs. Heller specific special tools will be provided.
    • Communicate effectively with customer maintenance techs, customer plant engineers and management.
    • Microsoft Office Product application capability (specifically Outlook, Word, Excel, and PowerPoint)

     

    Training Requirements:

    • General Safety
    • ISO 9001 Quality System Awareness
    • ISO 14001 Environmental Awareness
    • Lockout/Tagout
    • Heller Network
    • New Field Service Technicians will job-shadow long tenured colleagues as part of their initial training.
    • Assembly and Commissioning of machine within the USA or abroad.
    • Training in Germany by Heller Academy trainers.
    • Field Service Technicians are supported by staff that consist of former Field Service Technicians and a team that regularly interacts with customers.

     

    Physical Demands:

    • Physical exertion required.
    • Regularly required to sit, stand, walk, bend and move about the facility.

     

    Personal Protective Equipment:

    • Safety glasses may be required while performing specific tasks.
    • Hearing protection may be required while performing specific tasks.
    • Steel toe safety shoes may be required while performing specific tasks

     

    Work Environment:

    • Works in both office and plant environment.

     

    Will be required to perform other duties as requested, directed, or assigned.

     

    \#ZR

  • Compensation
    $90,000 per year
  • Locations
    Cypress, CA • San Diego, CA • Schaumburg, IL • Peoria, IL • Troy, MI • Grand Rapids, MI • Charlotte, NC • Buffalo, NY • Philadelphia, PA • Irving, TX • Houston, TX