Field Service Engineer

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Getac, Inc.

Field Service Engineer

Irvine, CA
Full Time
Paid
  • Responsibilities

    The Company:

    Getac is comprised of a passionate team that takes pride in its our tight-knit culture. We are committed to our employee fulfillment by providing a flexible work schedule, honoring achievements, and maintaining a supportive working environment. Getac strives to promote an inclusive culture to create a workplace that reflects the diversity of the communities it serves. We are looking for growth mindset team members to help lead the way. We provide mobile rugged computing and video solutions, software, and cloud services to challenging work environments such as military, industrial, law enforcement, public safety, healthcare, and utility companies.

    • We are a team full of employees that believe in by working together we win together.
    • We offer a generous health care policy, PTO, and 401(K) with a 3% Contribution.
    • We believe in making a difference every day.
    • We offer performance- based bonuses.

    The Position:

    Getac is searching for a Field Service Engineer located in the West Coast Region. This role involves actively driving and managing technology evaluations during the pre-sales process and providing comprehensive support post-sales. By joining Getac, you will contribute to groundbreaking projects that enhance customer operations and drive technological advancements.

    Essential Job Duties

    • Able to provide technical service support for all company products including software configurations, wireless infrastructure, in-car video solution, and vehicle docking stations.
    • Collaborate with internal teams (Field Sales, Technical Support, Solutions Architects and Management Team) on a daily basis.
    • Escalate issues in a timely manner.
    • Provide excellent customer service and phone etiquette in handling key accounts and building account relationships.
    • Maintain positive professional relationships with all end-customers, sales and vendors/resellers.
    • Able to travel for post-field sales support activities with customers.
    • Perform other duties/special projects as required. · Responsible for timely, accurate and detailed communication and tracking of projects via internal systems.
    • Able to travel throughout the US and Canadian sales territory
    • Able to travel internationally as required · Identify all technical issues of assigned customer accounts to assure complete customer satisfaction through all stages of the post-sales process.
    • Must be able to follow-up and use technical capabilities to support customer post-sales issues.
    • Requires travel 50 to 75% of the time within the US and Canada

    Other Duties:

    • Weekly Operations Calls: Attend weekly operations calls with respective teams.
    • Reporting: Complete weekly reports and daily reports on projects during implementation.
    • Expense Reports: Ensure timely and accurate expense report submissions.
    • Troubleshooting: Document troubleshooting solutions for team knowledge share.

    Experience & Education:

    • Education: Associates degree or comparable certification is required. Bachelor's Degree is preferred.
    • Experience: 2 years in information technology is preferred.
    • Teamwork: Excellent teamwork and prior experience in collaboration with field sales team, solutions architects, R&D engineers, end-customers and 3rd party vendors is required.
    • Problem Solving: Ability to multi-task, prioritize and escalate troubleshooting issues in a time sensitive manner is expected.
    • Communication: Excellent verbal, written, communication organizational skills are needed.
    • Attributes: Must be a self-starter with energy, initiative, and a strong work ethic and thrive in a fast-paced detail-oriented environment.

    Computer & Software Skills:

    • Networking: Previous networking experience and certifications a plus.
    • Hardware and Software: Experience with technology in vehicles to include in-car video and body worn cameras or laptops, tablets, handhelds, and mobile devices.
    • OS/Image builds – INF drivers, system drivers, BIOS, encryption, etc. Microsoft Certification a plus.
    • Experience supporting end-user installation, configuration, upgrades and migration.
    • Use of computer systems, MS office is required. Prior experience in a technical support role or project management role is a plus.

    Travel:

    • Extensive Travel Required: This position requires substantial travel, approximately 50% to 75% of the time, both within the regional territory and occasionally internationally.
    • Driving Requirements: A valid Driver's License, proof of vehicle insurance, and a driving record that meets the company's insurer's criteria are required. Use of one's own vehicle is necessary in the course of work.
    • International Requirements: A valid passport is necessary for occasional international travel.

    The Location:

    Getac is located in Irvine, CA but this position would be able to be based in the West Coast region.

    Why Should You Apply?

    • Great Benefits, interesting work
    • Reasonable Hours to preserve a positive work/life balance
    • Engaging, supportive culture – we have FUN!
    • No outside recruiting is required

    Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.