Wright Technical Services is currently seeking a Regional Field Service Engineer for a top client in the automation industry. The ideal candidate will have an extensive background in industrial robotics and possess the technical expertise to provide exceptional service in the field. This is an exciting opportunity to join a dynamic team and make a real impact in the industrial automation space.
JOB FUNCTIONS
- Perform comprehensive service tasks on their groundbreaking robotic assembly and welding systems installed in North America, i.e. robot calibrations, software updates, general troubleshooting, etc.
- Educate customers on the most efficient usage of the equipment by giving clear operational guidance
- Diagnose customer problems and identify immediate fixes in case of machine shutdowns
- Partner with clients to propose longer term improvements and liaise it with the Engineering team
- Install aftermarket parts/products sold as upgrades or retrofits to existing clients
- Identify spare parts demand and leverage it through the back-office team
- Provide service reports with value propositions and recommendations for customers
- Build and maintain stable relationships with customers at both managerial and operator levels
- Willingness to travel domestically and internationally 75% of the year
- Perform general duties as assigned and assist in other areas as workload requires
SKILLS
- High School Diploma/GED or equivalent experience
- 3+ years’ experience in installation/servicing of high value industrial machinery
- Strong software, electrical, and mechanical skillset; knowledge of robotic welding equipment
- Ability to work flexible hours around a changing schedule
- Excellent communication, organizational, interpersonal, and diagnostic skills
- Ability to work independently without much supervision
- Commitment to travel 75% of the year throughout North America (US, Canada, Mexico)
- Good communication skills and strong service mindset when dealing with customers
- Fluent English--both written and verbal
- Current and valid US driver's license with a clean driving record and reliable transportation