Job Description

Applicants must be located in the Greater Dallas, TX Area.

Overview:

The Field Service Engineer (FSE) services our Metal Detection, X-Ray and Checkweighing products at Loma’s customer sites throughout USA. The FSE does so in a manner consistent with Loma Systems policies and procedures while delivering exceptional customer service and promoting Loma Systems as the best in class operator.

Responsibilities:

• Travel and deliver efficient field support to our customers in the food and pharmaceutical industries.
• Verify that machines are operating at peak efficiency by proper calibration and testing.
• Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites.
• Accurately document and report all service related activities. These include, but are not limited to submitting Electronic Service Reports, Calibration Reports and Expense Reports at appropriate intervals per company established procedures.
• Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc.
• Provide timely feedback on equipment reliability and design.
• Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties.
• Maintain all company property, including laptop, cell phone, safety equipment and tools in good working condition.
• Exercise safe working practices and procedures at all times.
• Conduct on-site training with customer’s personnel to ensure proper operation of equipment.
• Hold meetings with customers, including scope and exit meetings.
• Participate in the rotation of weekend on-call duties and after-hours phone support.
• At Loma’s team environment, frequently communicate between the field and the internal office support staff on technical related issues.
• Attend refresher training classes and FSE meetings with other service team members to promote continuous improvement of technical and non-technical skillsets (Located in Carol Stream, IL).

Qualifications

• High school diploma required. Associates degree from a technical school preferred.
• Minimum 3 years of previous experience in field customer service work or 4 years of military experience required.
• Knowledge of and experience in diagnosing, troubleshooting and repairing electro-mechanical equipment in the field and ability to identify root-cause.
• Take pride in being organized with regards to completion of paperwork, expense reports, etc.
• Must be self-motivated with an inner drive to exceed expectations.
• Ability to read, comprehend and interpret complex technical information involving mechanics and electronics. This includes interpretation of schematics and electrical diagrams.
• Professional communication with an ability to resolve customer issues and defuse conflict.
• Must be capable of a desire to learn a diverse set of products and continually improving product knowledge
• Strong ability to use electronic test equipment such as Multi-meters.
• Ability to accept changes in a fast paced and changing environment; enjoy taking a hands-on approach in solving problems.
• Work independently with little supervision while managing difficult and high-pressure customer situations.
• A role model of Loma’s behaviors (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative).
• Proficient with office software applications required.
• Ability to work overtime and weekends.

Additional Information

Benefits:

Along with opportunities for career growth and development, Loma Systems provides a comprehensive benefits package, in conjunction with ITW, which supports our employees’ educational endeavours, wellness and financial security. Here are some of the features our comprehensive package has to offer:

• Medical, dental and vision benefits
• Flexible Spending and Health Saver Accounts
• 401(k) retirement savings program
• Paid vacation, sick days and holidays
• Wellness and fitness program
• Advancement opportunities
• Educational assistance
• Volunteer and matching charitable gifts programs
• Employee assistance program
• Employee discounts with the ITW key suppliers: cars, computers, appliances and more

This position is not eligible for visa sponsorship or relocation assistance.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please call the Loma Human Resources Dept. at (224) 856-8937 to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.