Job Description

As a Field Service Manager, you'll provide strategic leadership and operational oversight for a team of Field Service Representatives across multiple customer sites within your assigned geography. This key leadership position is responsible for ensuring operational excellence, maintaining strong customer relationships, and driving business growth while managing contract compliance, safety standards, and financial performance. You will build, develop, and maintain a high-performing team, optimize service delivery, and implement strategic initiatives to enhance operational efficiency and customer satisfaction.

Key Characteristics:

• Strategic oversight of maintenance and calibration activities

• Direct management of field service teams and customer relationships

• Advanced technical expertise and problem-solving capabilities

• Ensure multi-site contract compliance and quality standards

• Optimize team and equipment performance across the region

Duties & Responsibilities

• Lead and support a team of Field Service Representatives and Technicians

• Develop and implement preventative maintenance strategies

• Oversee quality control programs including sampling protocols and laboratory testing procedures

• Manage operational metrics including EHS performance, employee utilization, and cost control

• Ensure compliance with environmental regulations and customer specifications

• Develop and maintain strong customer relationships through regular consultation and reporting

• Create and oversee documentation for technical operations and customer communication

• Manage inventory control systems and supply chain logistics

• Coordinate complex troubleshooting efforts for mechanical, electrical, and control systems

• Drive continuous improvement initiatives and team development programs

Please note : This position is a fixed facility role and requires the selected candidate to be onsite Monday through Friday, in addition to being on-call throughout the week.

Qualifications

Required:

• BS degree in technical field (Chemistry, Chemical, Mechanical, or Electrical Engineering), or 5+ years’ experience in industrial water, wastewater, or food & beverage water treatment solutions or related field
• Demonstrated leadership experience managing field-based teams
• Valid driver's license and ability to travel within assigned geography as needed

Preferred:

• TCEQ Class A or B Wastewater Operator's License
• Experience with large-scale equipment commissioning and operations
• Strong project management and financial acumen
• Intermediate skills with Microsoft Office suite of applications
• Demonstrated ability to communicate with internal and external team members
• Strong troubleshooting skills - ability to analyze and resolve problems

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we
also offer competitive benefits that include:

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS, and no fee will be due

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.