Benefits:

Opportunity for advancement

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Are you detail-oriented, solutions-driven, and passionate about quality? We’re looking for a Construction Quality Control Field Service Representative to be the frontline problem-solver for our installation and product-related issues in the field.

In this hands-on role, you'll investigate customer concerns, evaluate workmanship and materials, recommend resolutions, and ensure that repairs or replacements meet our standards. Your work directly impacts our customers' satisfaction and the long-term reputation of our products.

About the Company

Pro-Tops is a growing leader in kitchen countertop fabrication and installation, known for quality and efficiency. We create over 60 custom countertops daily using cutting-edge technology and an unwavering commitment to craftsmanship.

Our mission: We create extraordinary living spaces through high-quality products and services. Our values: We S.T.R.I.D.E. — Service, Transparency, Respect, Inspiration, Dedication, and Excellence.

What You’ll Do

Investigate and resolve customer service issues at job sites

Assess construction quality, workmanship, and product installation

Report findings to the internal Customer Service team

Recommend repairs or replacements based on company standards

Approve and oversee third-party repairs; inspect completed work

Prioritize efficiency, safety, and professionalism in all site visits

Communicate with builders, clients, and internal teams effectively

Ensure all safety procedures are followed and propose improvements when needed

Desired Experience

2+ years of experience in construction, quality control, installation services, or fieldwork

Familiarity with residential construction or kitchen/bath remodeling

Experience working with customers or builders in service or repair roles

Experience using mobile apps or ERP tools to log reports or manage schedules

Knowledge of basic carpentry, measurement tools, and materials (preferred)

Education & Skills

High School Diploma or GED required

Valid Driver’s License (required)

Strong attention to detail and investigative mindset

Basic math and measurement skills

Proficient with Microsoft Office and ERP software

Ability to work independently and manage time effectively

Comfortable working on construction sites and navigating rough terrain

Physical Requirements

Lift and carry up to 25 lbs frequently, and occasionally up to 80 lbs

Walk and stand for extended periods, including uneven terrain

Comfortable working both indoors and outdoors in various weather conditions

Drive to customer job sites across the local area