Title – Field Service Technician

Work Location – Raleigh, NC

Reporting to – Regional Service Manager

The Company:

Since 1987, RF Technologies is the industry leader in the design and manufacturing of life-safety solutions to safeguard our children, empower our elders, and protect our communities, together. We strive to listen, learn, and deliver the best solution for each customer by leveraging our history of innovation and team of in-house experts. RFT is in a season of growth and looking for candidates who exemplify RFT’s pillars:

• Always Put Our Customers First
• Act with Urgency
• Work to Build Trust
• Strive for Valued Differentiation

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Role : Field Service Technician

We are seeking a field service technician to provide outstanding support to our customer base. In this role, you will use your technical expertise to repair and resolve customer issues.

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Duties and Responsibilities :

• Provide expert on-site service support including problem diagnosis, analysis, and repair services.

• Provide product and system installation services.

• Assume ownership of customer issues and follow through until issues are resolved.

• Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during, and after service engagements.

• Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer.

• Provide feedback on product, installation, and service quality issues.

• Provide User Application Training on proper use of safety, security, and asset Location products and system solutions provided by RF Technologies.

• Responsible for accurate completion, timely submittal and archival of required service documentation.

• Maintain operational efficiencies, high uptime, and security for all company owned or managed data networks.

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Basic Requirements and Skills:

• High school diploma or equivalent.
• Minimum of 5 years' experience with electronics and/or RF equipment.
• Solid proficiencies with IT systems.
• Low voltage systems installation and/or repair experience.
• Ability to travel at least 80% within territory.

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Desired Skills and Experience:

• Experience with wireless networks, including setup, configuration, and testing.
• Ability to use standard test equipment including multimeters, analyzers, and programmers.
• Strong verbal and written communication skills.
• Ability to discern issues to solve problems.
• Ability to plan, organize and coordinate several tasks simultaneously.
• Strong relationship building skills.
• Ability to work independently within a team environment, and with minimal direction or feedback.

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Benefits:

• Comprehensive insurance (medical, dental, vision)

• 401(k) plan with company match

• Paid sick, holiday and vacation days

• Flexible work schedule

• Educational Assistance

RF Technologies, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.