Field Support IT Administrator

Sunset Technologies

Field Support IT Administrator

Crofton, MD +2 locations
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Our company is a small and growing technology company. We are dedicated to providing the highest level of service to dental practices and other types of healthcare offices across the country. Our mission is to help our clients feel Rest Assured, knowing that their practice is in good hands.

    We are looking for dedicated professionals who share our passion for helping dental practices thrive. If you are looking for a challenging and rewarding career in the dental industry, we encourage you to apply for our open positions. Join us in our mission to help our clients feel Rest Assured!

    Who is Sunset Technologies?

    Sunset Technologies is the premier provider of tailored technological solutions and support for the dental sector, specializing in seamless integration and innovative advancements. We understand the critical importance of uptime - ensuring that a dental practice's systems are consistently operational, allowing the practice to deliver uninterrupted patient care and maintain optimal efficiency. Demonstrating a solid commitment to scalability, security, and continuous support, we empower practices to achieve maximum uptime and serve as trusted partners, guiding businesses through the complexities of technology, compliance, security, and operational excellence.

    Responsibilities

    Travel to client offices to execute hardware and software project installations

    Assist with the administration of a network/server environment

    Assist with hardware replacement, software updates, and office expansions

    Monitor network performance

    Act as Help Desk resource when not assigned project work

    Perform testing to provide a diagnosis of issues

    Perform routine updates and maintenance tasks

    Build excellent rapport with the client

    Problem-solve complex situations using a wide variety of internal and external resources

    Complete detailed project walkthroughs and provide recommendations to Sales team to prepare for a given project

    Communicate directly with client and project managers to effectively plan and execute project phases

    Manage time entries and notes in tickets

    Maintain a detailed knowledge of internal standards and best practices for installing new equipment

    Qualifications

    Minimum 1-year of customer service experience

    Minimum 1-year of technical support experience

    Excellent verbal and written communication skills

    Ability to utilize PC and other tools to accomplish goals and activities

    Displays outstanding customer service skills and professionalism

    Displays excellent problem-solving skills

    Strong written and verbal communication skills

    Ability to multi-task and manage time efficiently

    Ability to work independently and on a team

    Methodical, organized and detail-oriented work habits

    Availability for on-call work rotation

    Continuously exhibit a Rest Assured mindset

    Preferred Qualifications

    Minimum 1-year of network administration experience

    Additional Requirements

    Successful completion of pre-employment assessments

    Successful completion of initial training

    Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.

    Professional and friendly demeanor

    Pays attention and adheres to company policies and procedures

    Reliable vehicle

    Valid driver’s license

    Background check

    Perks:

    Benefits – Vision, Medical, and Dental

    401K with company match

    Paid time off

    Bonuses for stellar performance

    Working in the healthcare industry

    Available Shifts:

    8am to 5pm

    *PLEASE NOTE, THIS IS NOT A REMOTE POSITION

    Job Type: Full-time

  • Locations
    Brea, CA • Crofton, MD • Sun Prairie, WI