Job Description

Location: Las Vegas, USA

Job Description:

We are seeking a Field Tech Support Specialist to provide hands-on technical support for retail sports betting operations in casinos across Las Vegas. This role requires troubleshooting, maintenance, and support of sportsbook hardware and software to ensure seamless operations.

Key Responsibilities:

• Install, configure, and test computer hardware and software for sportsbook operations.

• Troubleshoot and repair hardware issues to minimize downtime.

• Provide technical support for sportsbook terminals, peripherals, and backend systems.

• Perform preventative maintenance on sportsbook equipment to ensure reliability.

• Update and maintain existing computer equipment as needed.

• Repair and replace peripheral devices such as printers, scanners, and ticketing systems.

• Communicate with casino staff and end-users to diagnose and resolve technical issues.

• Train employees on company machines and systems for operational efficiency.

Qualifications

• Knowledge of Operating Systems – Proficiency in Windows environment, including troubleshooting and configuration.

• Basic Networking Knowledge – Understanding of IP configurations, connectivity troubleshooting, and network hardware.

• Hardware Skills – Ability to install, configure, and repair computers, printers, and peripheral devices.

• Basic Hand Tool Skills – Ability to safely use tools for hardware installation and maintenance.

• Problem-Solving Skills – Ability to quickly diagnose and resolve technical issues in a fast-paced environment.

• Attention to Detail – Ensuring accurate troubleshooting and maintenance to minimize downtime.

• Excellent Customer Service – Strong interpersonal skills to provide technical support to casino staff and end-users.

• Listening Skills – Ability to understand user issues and provide effective solutions.

Preferred Qualifications:

• Experience in gaming, retail sportsbook, or casino environments.

• Familiarity with ticketing systems and IT service management tools.

• Ability to work independently and adapt to changing priorities.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.