Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Industry: Telecommunications. Full-time Position Location: Macon County, NC, but may vary. Education: HS or equivalent Office Location: Franklin, NC Reports to Field Operations Manager

Responsible for installation, maintenance, and support of fiber installations.

· You will assist with monitoring and maintaining the customer network and all fiber-related equipment, including radios, switches, and routers.

· Review trouble reports for hardware, software, equipment, and service concerns with members of the BalsamWest team.

· Assist with setup and testing of new trial equipment, technologies, and programs. Specializing in various fiber CPE technologies.

· Participate in on-call rotation, which requires evening and weekend commitments.

· Present a professional and respectful appearance and attitude when working with customers and fellow teammates.

· Maintain a good working relationship with the Customer Service team and our after-hours answering service, One Path.

· Display an open mind to learning and growing within the BalsamWest teams.

· Participate in required training such as CPNI, Red Flag, rooftop and RF awareness, ladder safety, and all other training available.

· You must keep a clean driving record and a clean and maintained company vehicle. Impairing your driving record is likely to cause a loss of employment. Company equipment and tools must be kept safe and in good working order.

· Your job duties and responsibilities as described may not be a comprehensive list. Additional tasks may be assigned. The scope of the job posting and job description may change as necessitated by business demands, or the employee’s growing knowledge may require additional tasks and responsibilities.

Skill Requirements.

· Proficient with Windows and browser software.

· Willingness to learn about PON fiber networks and other FTTH equipment, PRTG, and other monitoring software.

· You must want to learn about terminating cables for computer and electrical components.

· Candidate should be comfortable climbing on ladders, under buildings, and into small spaces.

· You may need to lift and carry items up to 60 pounds.

· Willingness to learn about Cat 5e, Cat 6, and APC and UPC fiber connections. Effective at troubleshooting and problem-solving.

· Willingness to learn about IP, Ethernet, and Fiber networks. Some knowledge of electrical wiring is a plus.

· Communications with customers, teammates, and vendors must always be professional.