Overview

As a Managed Services Field Technician Level 2, you will be an integral part of our technical operations, providing advanced on-site support, maintenance, and installation services. This role requires a deeper technical expertise compared to Level 1, with a focus on more complex systems and solutions.

Responsibilities

• Install, configure, and support new and existing hardware and software infrastructure.
• Maintain operational integrity of high-tech equipment and systems.
• Provide advanced technical support to clients, including troubleshooting complex issues.
• Act as a liaison between the infrastructure team and customers, ensuring clear communication and customer satisfaction.
• Travel to customer locations as needed, which may include overnight stays.
• Manage inventory of parts and equipment, ensuring availability for service needs.
• Document service visits and generate detailed reports on activities and resolutions.
• Train and support junior technicians and other personnel when required.

Qualifications

• High School diploma or equivalent; Associate's Degree preferred.
• At least 2 years' experience with PC systems, related peripherals, structured cabling, and common software programs and Operating Systems.
• Familiarity with standard Windows O/S and Office suites.
• Excellent customer service and communication skills.
• Ability to perform final configuration tasks on customer premises.
• 2+ years' experience with desktop hardware and structured cabling.
• The ability and willingness to travel.

Education & Experience

• Technical degree or certification in a related field is highly desirable.
• 2-3 years of related experience, preferably in a field service capacity.

Salary & Benefits

• Competitive salary commensurate with experience and qualifications.
• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off, company holidays, and opportunities for professional development.