Job Description

FinTech Processing is seeking a CUSTOMER & TECHNICAL SUPPORT REPRESENTATIVE - Merchant Services to join our team!

You will be responsible for helping FinTech's merchants by providing support and service to resolve merchant related requests and minor technical issues.

We are located in CHARLOTTE, NC and hoping to hire a motivated representative to join us at our corporate office and work jointly with the partners and management to learn and grow with us and our business.

As a customer support and technical representative you will work in coordination with the entire FINTECH Team to provide customer support across multiple channels. Your role will be a combination of direct customer service and merchant support combined with technical administrative assistance. RESPONSIBILITIES:

• Handle merchant inquiries, requests and complaints
• Resolve inquires or brief appropriate department to complete the inquiry
• Troubleshoot and resolve minor technical equipment related issues and concerns
• Document and update merchant records based on interactions in our CRM database
• Develop and maintain a knowledge base of the evolving merchant related issues, equipment and services
• Communicate with internal departments to provide an efficient workflow to handle both merchant and technical related issues.

​QUALIFICATIONS:

• Previous experience in customer service, technical service, other related fields
• Ability to build rapport with clients, prioritize and multitask
• Experience in Merchant Services and technical aptitude is a plus
• Excellent written and verbal communication skills
• Not afraid to get technical as a self-starter to independently learn new technologies

Company Description

FinTech Processing is a registered ISO and premiere technology company providing Merchant Services and POS Technology with a focus on service and support.