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Service Manager / Service Advisor

Firestone Complete Auto Care

Service Manager / Service Advisor

Catonsville, MD
Full Time
Paid
  • Responsibilities

    Job Description

    We are looking to add a few team members for our Service Manager / Service Advisor role! Serving customers is a key to success in this position. Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

    YOU WILL TAKE A LEADERSHIP ROLE IN CREATING:

    • Teammate Retention
    • Customer Satisfaction & Retention
    • Serving Customers’ Automotive Service Needs
    • Creating Results for Teammates, Customers, and the Company

     

    REQUIREMENTS

    • 4 years auto service technical experience.
    • 1 year service manager or writer experience.
    • Valid driver’s license required.
    • Pre-employment drug test, physical exam and background check required.
    • A college degree is PREFERRED.

     

    BENEFITS, PRIVILEGES AND GROWTH OPPORTUNITIES

    • We offer over 31 Benefits and Privileges to include medical, dental, vision, 401k, cash balance retirement plan and more.
    • WE ARE AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER, in fact, “One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates."
    • Over 100 years of success is an indication of the stability our workforce enjoys.

    Company Description

    We’re looking for passionate problem solvers who will roll up their sleeves and dedicate themselves to keeping our customer’s vehicles running right every day, in every bay, and service center. We offer training, certifications, and the opportunity to let your skills flourish because we understand that investing in our employees is an investment in Bridgestone’s future. Bridgestone Retail Operations, LLC (BSRO) operates the world's largest chain of company-owned auto care and tire stores, with four retail brands and 2,200 stores nationwide. Whether you’re looking to specialize in retail sales, customer service, store management or technical skills, BSRO is a place for high achievers.