Job Description

The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

RESPONSIBILITIES

The responsibilities and duties of this role include, but are not limited to:

Providing superior customer service to the Boss (~75% of time)

• Thoroughly assess the Bosses’ needs through direct interactions in-person or on the phone
• Recommend appropriate products and/or services
• Effectively communicate sales and/or promotions
• Promote the sign-up and/or use of in-store financing options (CFNA)
• Resolve Boss complaints in a timely and suitable manner
• Follow up with the Boss to ensure satisfaction with products/services

Completing basic vehicle service tasks (~25% of time)

• Tire services including tire repair, new tire installs, tire mounting, rotations and balancing
• Engine oil and filter changes
• Battery testing, maintenance, and replacement
• Fluids, filter replacement and light vehicle maintenance
• Bulb and wiper replacement
• Alignment checks

Performing store operational tasks (As-needed basis)

• Store opening and closing procedures
• Unloading store product shipments and stocking product
• Performing product inventories
• Set-up and maintenance of store displays, promotional materials, and product pricing
• General cleaning in store lobby and shop areas

SUPERVISORY RESPONSIBILITIES

• This role is an individual contributor role with no direct reports
• As this role is often used as a career development, candidate may act as Manager-On-Duty in certain circumstances when Store Manager and/or Service Manager are unavailable and support their development readiness for Management or alternative career-path
• Assists Store Management in ensuring the store is operating in a safe manner by proactively addressing safety concerns and informing Store Management of any outstanding safety concerns

PHYSICAL DEMANDS

• Standing for prolonged periods of time
• Bending and/or twisting of body
• Kneeling, stooping, and crouching
• Handling hand tools, including manual and pneumatic
• Ability to lift up to 75lbs
• Ability to push or pull with up to 80lbs of force (opening/closing shop doors, moving floor jacks and lubrication equipment, etc.)

WORK ENVIRONMENT

• Store locations may be open 7 days a week with normal operating hours of approximately 91 hours and consist of a store lobby area and a shop area
• Store lobbies are typically climate controlled with tile and/or concrete floors in most locations and contain seating for customers (may or may not have seating behind service counters)
• Shop areas are generally not climate controlled and most locations have concrete floors

QUALIFICATIONS

REQUIRED QUALIFICATIONS

• High School Diploma or equivalent
• Valid automobile driver’s license
• Customer service and career growth mindset
• Ability to complete required store education courses and modules required for this position
• Ability to learn and perform basic vehicle service tasks
• Ability to learn and operate store systems

PREFERRED QUALIFICATIONS

• 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
• Previous consumer retail sales experience
• Previous automotive experience a plus
• Previous management/supervisory experience a plus

EMPLOYEE TYPE

Regular

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

EMPLOYMENT ELIGIBILITY

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Description

You Can Trust 94 Years of Experience Getting new tires for your car is one of the easiest ways to keep your car running newer, longer. We should know – Firestone’s 120-year legacy in the tire industry makes us experts. But we’re more than just experts in tires – we're the complete package for auto repair. With our 94 years of service experience, we are your source for tune-ups, oil changes, brakes, wheel alignment, car batteries – you name it. So look around. Shop our full line-up of Firestone, Bridgestone and Primewell tires for most driving styles and vehicle types. See your recommended maintenance schedule, find a nearby store or schedule an appointment – even at night or on weekends at most stores. Then, consider your ride renewed.