Job Description

DO YOU AIM HIGH? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, apply with us today!

AT FIRSTSERVICE RESIDENTIAL ARIZONA, WE ARE LOOKING TO FIND A ‘FULL-TIME ACCOUNTS RECEIVABLE SPECIALIST" TO JOIN OUR ACCOUNTING TEAM IN THE SCOTTSDALE REGIONAL OFFICE.

This position is responsible for Accounts Receivable/Data functions as it relates to our department, Homeowners’ Associations, and their residents. The successful Accounts Receivable Specialist ensures:

• A MINIMUM of 2 years’ experience in Accounts Receivable and 1-2 YEARS of processing and analyzing Data using MICROSOFT EXCEL.

• Ability to read, troubleshoot and improve existing Excel data sheets and format them for systems transition.

• COMPUTER LITERACY: Intermediate knowledge of in MS Excel including VLOOKUP / HLOOKUP, CONDITIONAL FORMATTING, PIVOT TABLES, as well as some text functions and formula creation, etc.

• Must possess strong interpersonal, analytical, organizational and customer service principles and practices.

• Proficiency and working knowledge of Microsoft Word.

• An energetic, decisive and dedicated individual with high ethical standards and integrity. We will hire a proven operating professional that knows how to get things done correctly and efficiently with critical thinking.

• Experience including, but not limited to, the areas of Accounting, Finance, and Community Management. Superior verbal and written communication skills; confident in making presentations or creating back-up for a presentation.

• Demonstrates excellent organizational and time management skills.

• Ability to read reports, computer monitors, and to communicate with coworkers.

• Ability to open file drawers, operate scanners and copier machines, move between departments, and attend meetings.

• Ability to work extended hours and weekends/nights as needed.

• Proficient reading and writing in English.

• Professional grammar, complete sentences in written communication and use of proper e-mail etiquette.

• Onboarding of new client files. Requesting, gathering, and transferring data company systems.

• Communicating with Client Transition Team.

• Strong motivation to learn new reporting and application development skills.

• Urgency and accuracy of day-to-day data entry.

• Proactively communicates account concerns/delinquencies with Supervisor, Client Transition Team and Community Manager.

• Community Association Homeowner audits and reviews.

• Payment application to appropriate Communities and Homeowners from homeowner checks, Lockbox and PayLease, as well as evaluation and processing Web Exceptions.

• Use of bank software for payment uploads, research and tracking of payments.

• Logging and adjusting of debits and credits on accounts, as necessary.

• Post/Process of returned payments (i.e., NSF, etc.), refunds, Monthly, quarterly, Semi-Annual and Annual billing of Association fees to multiple, large Community Associations. Special assessment fees; tracking and processing.

• Ability to respond to and manage high e-mail and phone call volume.

• Maintains a calm, professional manner in all Resident and Community correspondences.

• Maintains accuracy on homeowners’ statements and information.

• Effectively communicates and enforces the Board policies.

• Must pass background checks and drug testing.

Additional Duties & Responsibilities:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business always with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned

Tools & Equipment Used:

• Computer, Printer, Scanner, Telephone, Voicemail, Check Scanner, Calculator.
• Other equipment required to process and post that is provided to the AR Rep.

Physical Requirements / Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Sitting/standing for extended time periods
• Ability to safely lift and move up to 20 pounds

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Schedule is subject to change based on business needs.

Travel:

• Possible light travel if required

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Company Description

About Us: FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com/arizona