POSITION: Member Care/Child Care Staff

DEPARTMENT: Member Care

CLASSIFICATION: M5; Part-Time; Non-Exempt

Peninsula Covenant Church is a dynamic, fast-moving church in Redwood City. Healthy and successful team members are those who are flexible, constantly open and able to change, and take initiative to creatively solve problems. We actively cultivate a culture of collaboration, creativity, and kindness across all PCC teams. Team members need the skills below in order to thrive in the PCC work culture.

MISSION of PENINSULA COVENANT CHURCH

To empower generations to passionately follow Jesus one person at a time.

MISSION of PENINSULA COMMUNITY CENTER

To use sports and fitness to build communities that Love God and Love others by creating personal, healthy and meaningful connections so that our Peninsula thrives.

PRINCIPAL OBJECTIVE

Under the supervision of the Member Care Director, the Child Care Staff represents the first and last point of contact with members and guests, primarily at the Child Care Room of the Peninsula Community Center, a ministry of Peninsula Covenant Church (PCC). This role is focused on creating a positive member experience by providing a superior level of customer service and a safe, enriching, and memorable experience so that members, co-workers, stakeholders, and guests feel known and valued. As a PCC team member, the Member Care/Child Care Staff commits to live out and uphold PCC’s mission, vision, and values.

Qualifications and Requirements

Assist in maintaining neatness and cleanliness of our facility

Handle all Child Care activities including but not limited to: greet and thank all people who enter and leave the facility and area, answer phones in a friendly and courteous manner; check members and guests into system, process sales transactions, facilitate needed updates to members’ accounts (30%)

Respond to member questions and concerns in a timely and professional manner, track feedback and requests, and escalate to the Supervisor as needed (30%)

Concierge: Move around the assigned work station to maximize meaningful connections with members, help maintain a clean and organized Center facility; tidy up all rooms on an hourly basis; ensure everyone receives care and attention from arrival to departure; enforce Center processes and procedures; communicate to Facilities team for needed repairs and supply needs to ensure facilities are always member-ready (30%)

Team player: Commit to growing in the B’s (being, becoming, and belonging), E’s (engaging, equipping, and encouraging), and C’s (Caring, Connecting, Community); assist in ensuring a safe, productive, and enriching work environment; actively participate in organization-wide activities as required (i.e. team meetings and PCC events) (10%)

Must be at least 18 years old with a clear Live Scan certification

Certifications: Must be CPR/AED and 1st Aid Certified (or willing to get certified within 3 months of starting position) and willing to perform CPR and other 1st Aid as needed; mandated reporter certified

Program Development and Implementation

For You - Being, Belonging, Becoming:

Strive to be known and valued by name and to be courageously kind.

Commit to living out the 3R’s (Reputation, Relationships, Remember), so that they can become the best version of who God created them to be and help reach the Center’s mission

Attend and actively participate in Bonfires, Campfires, and Firesides.

For Our Team - Engage, Equip, Empower

Strive to know and value team members by name and to be courageously kind.

Commit to becoming an “expert” of Center programs by taking personal ownership for continual professional growth, learning and meeting required certifications and training.

Develop leaders who develop leaders who develop leaders who are humble, hungry, and hustle

Lead, attend and actively participate in the program Bonfires, and Campfires, and Firesides.

Fulfill other duties as assigned by the Center Director.

For Our Stakeholders: Care, Connection, Community

Strive to know and value stakeholders by name and to be courageously kind.

Establish, maintain, and strengthen collaborative working relationships with other PCC ministries, partners, and suppliers

Follow all Center policies and procedures.

Lead, attend and actively participate in the program Bonfires, and Campfires, and Firesides.

Physical Demands

Continual standing and walking during 3.5-5 hour shift - will work indoors and outdoors, constantly moving to maximize connections with members

Must be able to occasionally lift up to 50 pounds

Assist in maintaining neatness and cleanliness of our facility, to include restacking weights, bending, stooping, pushing, and pulling

Assist with putting on and taking off pool cover and lane lines, to include pushing, pulling, cranking a handle, bending, and stooping

Willing and able to physically assist people with getting out of the pool, off of equipment, and be willing and able to perform CPR/AED and 1st Aid

Salary & Benefits

$18.00-20.87 per hour depending on experience (DOE), responsibilities, # of hours worked, and performance evaluation

Leadership training - learn best practices for running a small business and managing employees

Complimentary Peninsula Community Center individual membership

Hours

Part-time positions: 6 - 12 hours per week (2 shift minimum) Monday-Saturday 8:00am to 11am. Hours may vary. Operational hours are subject to change.