Benefits/Perks

Work attire paid for by the company

Paid training

Potential performance-based compensation opportunities

Climate-controlled work environment

Growth and advancement opportunities

Year-round work

Company Overview

Fitness Machine Technicians is a leader in residential and commercial exercise equipment service. We are the only national franchise exercise equipment repair brand in the US, providing us with a distinct competitive advantage over other repair companies. We also have franchises in Canada.

We are committed to delivering the most reliable service/repair and preventive maintenance services. Prompt customer service and constant customer communication is the key to our success. We strive for professional, friendly, and accurate service at all times.

Job Summary

Fitness Machine Technicians is looking for a technician to perform both repair and preventive maintenance services for residential and commercial customers. If you are a go-getter this is the job for you! Must be awesome at customer service and quality control.

Responsibilities

Follow prescribed schedule and travel to customer locations, communicating status with customers and management.

Research and maintain familiarity with customer equipment to be serviced as needed, utilizing all available resources, including manufacturers' training, documentation, and technical support, consultation with team members, and other reputable sources

Identify and maintain a safe, clean, and organized work area at customer site.

Utilize standard hand tools, as well as any applicable specialized industry tools, researching their proper usage when needed

Install and/ or de-install equipment per manufacturer instructions and customer specifications

Identify and diagnose reported and unreported issues with equipment, identify any parts or repair services needed, and make recommendations to remediate and restore full functionality

Clearly document and communicate findings with customers and management, both verbally and through the use of service management software.

Accept customer payments, and securely manage transfer to management

Communicate any health and/or safety concerns/violations immediately to management.

Maintain consistent cleanliness and organization of vehicle, and manage inventory of tools, parts, and supplies to facilitate operational efficiency

Perform other related duties as assigned.

Qualifications

Mechanical and electrical aptitude and experience working with hand tools required

Comprehension and articulation of technical and mechanical documents and concepts

Experience repairing fitness equipment is a plus but not necessary. Additional training is provided as needed.

Positive attitude, professional appearance, and ability to communicate clearly and professionally with customers and colleagues

Ability to manipulate or lift awkward or heavy equipment up to 100 pounds

Ability to use a phone/tablet for scheduling and job reports

Daily local travel required

Valid Driver's License and clean driving record

A self-starter with problem-solving skills

Ability to work independently and plan, organize, and manage a variety of tasks

Applicants must be able to pass a background check

High School diploma or equivalent