Job Description

ABOUT US

We believe everyone should have access to the legal services they need. Funded by leading VC firms, Flare is an industry leader in legal technology. We’re reimagining how clients and attorneys work together, with one goal: to make legal services accessible to those who otherwise wouldn’t be able to afford it. We’re a team of creative problem-solvers who want to make the world a better place. Join us.

ABOUT THE ROLE

Flare is looking for a Client Support Specialist focused on providing high quality interactions with our clients. In this role you will actively navigate and manage the client experience by providing next steps for our client(s) via Salesforce and other CRM’s. Through excellent written and verbal communication you will provide clarity into the Marble Law process to clients. The Client Support Specialist will serve as a touchpoint for our clientele. You will be responsible for relaying expectations and explaining next steps to the clients and assist with setting the tone for a successful journey with Marble.

This is an IN OFFICE role with potential for hybrid based upon performance.

Pay: $20-$23 / hr

To get a better idea of what we are up to, visit the law firm site at: https://www.themarbleway.com/

WHAT YOU WILL DO 

• Address client questions and concerns regarding legal matters. 
• Provide a broad overview of the services and product information (applications) that we provide.
• Review client accounts and clearly articulate the Marble processes and practices.
• Ensure successful follow-through of the client experience by maintaining accurate activity and notating information within Salesforce as well as other systems. 
• Research and comprehend client information, across multiple tools, while interacting with clients. 
• Provide a passionate client service experience and take ownership of the customer experience, including comprehensive problem resolution.
• Able to effectively tailor verbal and written communication style to a variety of clientele.  
• Critical thinking skills and the ability to support our clients by providing technical insights and direction on how to utilize our systems. 
• Interact with various departments to ensure that the client experience department is relaying accurate information to our clients. 
• Perform other such duties when assigned by the leadership team.

QUALIFICATIONS

• High School diploma or equivalent 
• High emotional intelligence and the ability to de-escalate challenging situations. 
• Critical thinking skills and the ability to make appropriate decisions based on the clients best interest?
• Previous high caliber customer service experience 
• Highly self-motivated and thrives while working from home while staying connected to the team using tools like Slack.
• Thrives in an environment of uncertainty where the process is often changing as we optimize
• Experience working with SalesForce; Strong learning agility when it comes to learning CRM’s 
• Must speak English, bi-lingual a plus
• Familiarity with (G-Suite) Google Sheets and other Google online productivity tools (Preferred)
• Exceptional written and verbal communication skills
• Positive attitude, detail and customer oriented with good multitasking and organizational ability
• Willingness to embrace new challenges everyday; Adaptability and flexibility are absolutely crucial - things change around here FAST

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHY US

• Opportunity for exponential growth
• Casual work environment
• Diverse culture
• Amazing healthcare benefits
• Free lunch delivery twice a week
• Innovative technology
• We’re a late stage startup with A list investors and big plans to become the largest legal care company in the world

Flare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company Description

Flare provides technological foundations for an innovative business approach that enables law firms to provide an entirely new experience - Legal Care. Our technology was created to empower legal teams to do their best work and better support clients throughout their legal journey.