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Customer Service

Flashing Blinky Lights

Customer Service

Sun Valley, CA +1 location
Full Time
Paid
  • Responsibilities

    Job Description

     

        • Apply ONLY through this ad please. This is an in-office position – not possible for remote.

    Hi! We are a pleasant office/warehouse combo right off the 5 freeway, in Los Angeles, near the Burbank Airport.

    PAY: $25.00 per hour plus benefits (medical, dental, vision, life, 401K), and 2 weeks vacation time. We're a great company to stay with and grow with – could be a "forever home" for the right candidate.

    HOURS: Full time 7:30 AM to 4:00 PM, Monday through Friday, with 30 minute lunch break.

    ABOUT US: Kindness rules, and we’re good to our people…great to our customers! They’re the reason we’re here and busy, so they get our full attention. Our product line is surprisingly fun, and we sincerely care about quality, so if a customer needs assistance, we are ON it. We need a likeminded individual with the best work ethic.

    OUR IDEAL CANDIDATE IS...

    • Mindful. Present. Reliable! Has integrity. • Detail focused and patient. • Has basic knowledge of Photoshop or Illustrator. • Is naturally an "Early Bird". • Likes to multitask. • Always down to help, friendly and chill. • Can hustle, understands sense of urgency. • Can type FAST, yet also ACCURATE. • Self starter, does not like being idle. • Great at problem solving. • Quick learner. • Calm demeanor, grace under pressure. • Positive attitude.

    THIS POSITION WILL BE A MAIN CONTACT FOR SHIPPING MATTERS AND WILL BE ASSISTING WITH PRODUCTION ISSUES, WHICH INCLUDES:

    • Creating all labels for the custom shipments each day.
    • Doing freight shipments and quotes.
    • Assisting our Print Manager with the scheduling of jobs, and moving orders around that we need more time on, then calling/emailing customers to run changes by them, when making room on the production schedule.
    • Learn to use our machine that laser etches logos onto products, and create film for our logo process (the person who usually does this needs back-up help on occasion).
    • Learn to cover for co-workers when they're out.  Cross training!  Fun!  Variety!
    • Help our Print Manager solve problems.
    • Let the sales team know if rush orders can be accepted + notify others of how long large orders will take.

    GENERAL TASK LIST :

    – Order entry. This is a cross-training role and we are busy! – Quotes for smaller orders (other reps here deal with bulk). – 5-STAR CUSTOMER SERVICE – ONLY THE BEST! – Arrange shipping for orders. – Take payments from customers over the phone. – Handle freight quotes and freight set up. – Respond to emails from customers and always give prompt answers. – Eye for detail, proofread, proof images and avoid mistakes. – Organized, good follow-up and will not drop tasks. – Able to re-prioritize as needs change + can go with the flow. – Help with returns, sometimes on a weekend or during downtime. – IF YOU HAVE PHOTOSHOP OR ILLUSTRATOR EXPERIENCE, EVEN BASIC, PLEASE TELL US! COULD COME IN HANDY HERE, THOUGH NOT A REQUIREMENT. TO APPLY : THROUGH THIS AD ONLY, send your resume, plus if you share something unique and memorable about yourself in a cover letter, we love that.

    Thanks and good luck!

     

    Company Description

    In 2001 Flashing Blinky Lights (FBL) set out on a quest to make every day a party. 20 years later, our Team continues to grow and we're making the best quality "Light Ups" that can be found in this industry. We sell to families, any kind of celebration, corporate events, amusement parks, sporting events, concerts, festivals, you name it, we light it up. So much of our product line is re-useable (safe changeable batteries!) - we're proud of that. Quality that lasts beyond the party, and regular customers that keep coming back to us. Our dedication to customer service is HUGE. Learn more about us here: https://www.flashingblinkylights.com/about-fbl/

  • Locations
    Sun Valley, CA • Los Angeles, CA