Benefits:

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

A day-in-the-life of a Fleet Dispatcher

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.

In this role, you will also have the opportunity to:

Monitor dispatched calls and take action to resolve and correct service or other potential problems

Handle driver / customer escalations in accordance with established procedures

Provide explanations to customers and reports / document service issues

Close service requests using company electronic dispatching system

Accept payment from members / customers, when necessary

Reconcile and resolve rudimentary payment issues and maintain related records and files

Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required

Ensure proper maintenance of tow trucks, service vehicles and equipment

Assist coworkers and less-tenured dispatchers, as necessary

Qualifications:

Excellent written and verbal communication

Call center environment experience, Past experience dispatching calls

Positive Attitude and willingness to succeed

Work in a fast-paced environment

MUST be a Team-player

Excellent Problem-solving skills

Willingness and ability to work irregular hours, weekends and/or holidays.

Customer service experience

Knowledge of policies and procedures (service benefits) relative to emergency road service

Benefits & Perks:

Hourly Wage + Bonus

Career Advancement

Health Insurance; Dental/Vision

2 Weeks paid vacation Vacation

Holiday Pay

Expense Reimbursement