Job Summary:

The Dispatcher is responsible for coordinating the timely dispatching of vehicles, equipment, or personnel to their destinations based on service requests, schedules, and urgency. They ensure smooth communication between drivers, service personnel, and management, maintaining the efficient flow of operations.

Key Responsibilities:

Route Coordination & Scheduling: Assign drivers or delivery personnel to specific routes based on priority, customer needs, and optimal travel time.

Communication Management: Act as the central point of communication between drivers, clients, and supervisors, ensuring that all parties are kept informed of any changes or updates.

Real-Time Problem-Solving: Address and resolve any issues that arise during transportation, including delays, road closures, accidents, or emergencies.

Monitor Progress: Track the status of vehicles or service personnel in real time to ensure on-time delivery or service.

Maintain Records: Document and update dispatch logs, driver schedules, and service reports to ensure accurate record-keeping and compliance with company policies.

Safety Compliance: Ensure that safety regulations are adhered to by drivers, equipment, and personnel, including compliance with traffic laws and safety protocols.

Customer Service: Respond to customer inquiries related to delivery times, service issues, and delays, providing updates and solutions when necessary.

Report Generation: Prepare and submit regular reports on dispatch operations, including performance metrics and any operational challenges encountered.

Qualifications:

Education: High school diploma or equivalent (some positions may require a degree or certification in logistics or transportation management).

Experience: Prior experience in a dispatching role or logistics management is preferred.

Skills:

Strong communication skills (verbal and written).

Ability to work under pressure and handle stressful situations.

Proficiency in dispatching software and GPS tracking systems.

Excellent organizational and time-management skills.

Problem-solving and critical thinking skills.

Working Conditions:

Fast-paced work environment with the ability to multitask.

May involve shift work, including nights, weekends, or holidays depending on the industry.

Occasional on-call duties to respond to emergencies or urgent dispatch needs.

Reporting To:

Dispatch Manager or Operations Supervisor

This role plays a crucial part in ensuring that operations run smoothly and that customers receive timely service.

Disclaimer:

J. Boren & Sons Trucking is an equal opportunity employer and this job description does not imply a contract of employment. The responsibilities outlined in this job description are not exhaustive and may evolve or change as business needs dictate. Employees may be required to perform additional duties as requested