Floating Dispatcher - Full Time

Peak Limousine

Floating Dispatcher - Full Time

Matthews, NC
Full Time
Paid
  • Responsibilities

    Benefits:

    Paid time off

    About Peak Limousine Peak Limo is a family-owned luxury transportation company that was founded in 2005. We are driven to provide exceptional, consistent, and reliable service via our dedicated team of chauffeurs and office staff who exude a Service Heart attitude. We cater to an array of corporate and leisure clients that consists of the airport, private, corporate, vacation, wedding, concerts/tours, and global travel.

    Dispatcher Responsibilities

    Manage GPS and dispatch chauffeurs for timely service

    Track incoming flights and update/manage arrival times

    Provide great customer service to clients

    Forecast possible timeline challenges and reschedule chauffeurs, make adjustments as needed

    Answer calls from chauffeurs, vendors, affiliates

    Google maps - route trips and assist chauffeurs around traffic challenges

    Oversee chauffeur routes and arrival times to ensure prompt service

    Book new and existing client reservations

    Provide excellent customer service via customer focus phone skills

    Be able to think critically in a fast paced environment

    Qualifications

    Must have previous customer service/office experience

    Strong communication skills

    Desire to provide excellent customer service to clients and our chauffeurs

    Multi-tasking skills

    Detail Oriented

    Understand global time zones and be able to effectively understand and use military time

    Must be a self motivator and truly understand the "team" mentality

    Critical thinking skills / be able to "think on your feet"

    Work experience - At least 3 years experience in an office environment and/or the similar experience, customer service experience

    1 year dispatch experience or equivalent skills preferred

    Reliable transportation

    Must pass background check

    What we are looking for..

    We are looking for someone that is a self starter, someone who is detailed orientation and appreciates timeliness. This position requires someone who is reliable, knows how to work within a high functioning team environment and can deliver great customer service as well.

    Compensation Starting at $17/hour

    Schedule: Floating Shift with 28-32 hours per week. Mixture of day and night shift will be required and weekends. Sample schedule: Saturdays 7-3 pm, Sundays 11 am-11pm or 1 pm - 11 pm, Mondays 3-11 pm Additional hours may be added through out the week based on need. First 30 days: Training hours: Monday - Friday, 10 - 4 pm your first week and 9-6 pm for the remainder of training.

    Applicants must be able to be flexible, yet reliable.

    *This role is not a good fit for someone who already has a full time job and is looking to add a secondary employment.

    Company Core Values:

    Act with Integrity

    Be Accountable

    Quality of work and service to clients

    Honesty and Passion

    and last but not least, have a sense of Humor

    Benefits PTO package Mental Health day - 1 per qtr, mandatory for FT employees Pay for performance and Growth opportunities, 401k after 1 year of employment

    We are a smoke-free facility.