Job Title: Floor Manager Salary: Competitive, based on experience Reports To: General Manager or Operations Manager

Position Overview

The Floor Manager is responsible for overseeing daily operations on the dining floor, ensuring exceptional guest service, and supporting staff to create a positive dining experience. This role involves managing front-of-house staff, coordinating with kitchen and bar teams, handling guest inquiries, and upholding the restaurant’s high standards of service and hospitality.

Key Responsibilities

Oversee front-of-house operations, managing servers, hosts, and support staff during shifts.

Ensure a positive guest experience by monitoring service quality and addressing any issues promptly.

Coordinate with kitchen and bar teams to ensure efficient service flow and timely order delivery.

Handle guest inquiries, special requests, and complaints with professionalism, ensuring guest satisfaction.

Manage staff scheduling and assignments to ensure adequate floor coverage during peak times.

Assist in training and onboarding new front-of-house staff, fostering a welcoming and service-oriented culture.

Conduct regular staff meetings to communicate service standards, promotions, and expectations.

Monitor cleanliness, organization, and safety standards in the dining area.

Assist in inventory management for front-of-house supplies, ensuring items are stocked and available.

Support team members during busy service times to maintain seamless operations and high-quality service.

Qualifications

Previous experience in a supervisory role within a restaurant or hospitality setting.

Strong leadership and communication skills, with the ability to motivate and manage staff effectively.

Excellent customer service skills, with a commitment to creating positive guest experiences.

Ability to work in a standing position for extended periods (4-8 hours).

Proficiency in point-of-sale (POS) systems and a basic understanding of inventory management.

Ability to handle high-pressure situations and resolve conflicts professionally.

Flexibility to work various shifts, including nights, weekends, and holidays.

Physical and Work Environment Requirements

The Floor Manager role requires long periods of standing and walking throughout the restaurant. The position may also involve handling customer requests, assisting staff, and ensuring a smooth dining experience. Flexibility with scheduling is required, including availability for nights, weekends, and holidays.

Core Competencies

Leadership: Ability to lead and inspire a team to deliver exceptional guest service.

Communication: Effective communication with both staff and guests to ensure smooth operations.

Attention to Detail: Monitor service quality and uphold high standards in the dining area.

Adaptability: Respond to guest needs and manage fast-paced service demands.

Problem-Solving: Resolve issues quickly to maintain guest satisfaction and smooth service flow.

EEO Diversity Statement

Our organization is an equal opportunity employer and values diversity. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.