Flooring Contractor Production Manager

Floor Coverings International of Long Beach

Flooring Contractor Production Manager

Long Beach, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Company parties

    Flexible schedule

    Opportunity for advancement

    Training & development

    Job Details:

    Pay $25-30/hr DOE

    25-35 hours/week

    Qualifications/Experience:

    High school or equivalent

    Associates Degree or Some College (Preferred)

    Customer Service Experience

    Bilingual Spanish/English

    Construction Project Management Experience

    Home Improvement or Flooring Sales/Installation Experience: 1 year (Preferred)

    Must have valid driver's license and clean driving record. Work truck is a plus (gas and mileage reimbursed)

    Full Job Description

    Floor Coverings International of Long Beach, CA is looking for a top-notch Production Manager to add to our team. This person will take ownership of each and every installation by managing the installation crew and being the conduit between the FCI team and the customer. He/she must be organized, dependable, professional, highly detail oriented, with a can-do attitude and a high level of customer service. And most importantly, a kind and honest person.

    Who We Are:

    We are a locally owned, full-service flooring company that sells and installs a variety of flooring materials ranging from carpet to hardwood to floated flooring and commercial materials. We work very hard to ensure that we are providing the best possible flooring experience for our customers throughout south LA county/north Orange county and beyond. We were just voted the Best of Long Beach in the flooring category and we are very proud of that! We are a small business made up of individuals who take pride in what they do and want what is best for our customers. We are also a tight knit team that enjoys working together and being there for one another. We celebrate wins, big and small, and value our nurturing and fun work culture.

    Job Summary:

    The FCI Production Manager is a critical team member. He/she is responsible for delivering the installation of multiple projects simultaneously to the level of expectation set in the sale of each project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably. The Production Manager is a role that revolves around a high level of customer service, communication, problem solving, and organization along with some technical responsibilities. An eye for detail is vital to making sure that each project looks great before being revealed to the customer. The ideal candidate will be self-sufficient and will accept ownership of the role.

    The Role

    Manage multiple projects and crews simultaneously any given week

    Familiarize yourself with the details of each project

    Ensure that all product needed for job is ordered accurately

    Consistently monitor deliveries to ensure materials arrive on time

    Communicate with customers and installers to coordinate installation dates

    Set proper expectations with customers regarding the installation process and how it will affect their daily lives and the condition of their home/property during installation

    Provide daily updates to the customer and Design Associate regarding the details of the installation

    Complete job site visits daily for all projects to check in with installers and customers

    Confirm scope of work and compensation with installers prior to start of job

    Deliver on expectations contracted in the sales process

    Walk the customer through job at completion and collect final payment

    Lead the production crews and ensure they are producing the quality that is expected

    Solve problems as they arise

    Resolve any customer complaints with urgency

    Assist installation crews with whatever is necessary to finish projects and ensure a clean jobsite

    Other Duties

    Assist in ensuring accurate invoicing for each project

    Carry out small installations or repairs – this often involves transitions and moldings (training available)

    Lifting up to 80 lbs. on occasion

    Work with hand tools and power tools alike along with paints, stains, and finishes

    Keep warehouse and company vehicles organized and presentable

    Be available to attend training seminars as needed

    Continually educate yourself on new flooring types and installation methods

    Work weekly and monthly to hit produced sales goals

    Make decisions and act in accordance with FCI’s core values and mission

    Compensation and Work Hours

    This is an hourly position that will be compensated commensurate with experience and qualifications - $25-30/hour, with additional bonus opportunities. Compensation is paid via direct deposit twice monthly. FCI does not provide any healthcare benefits at this time.

    General hours are from 8:00 AM to 5:00 PM, varying depending on daily production work flow. Weekend hours are rare, but necessary on occasion.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.