Job Description

ABOUT FOOD BANK OF THE ROCKIES

Founded in 1978, Food Bank of the Rockies was originally known as the Colorado Food Clearing House. Operating from a 900-square-foot schoolroom in northwest Denver, the fledgling organization collected bread from a nearby Safeway store, our first food donor, and distributed it to Little Sisters of the Poor, our first partner agency. Today, Food Bank of the Rockies has extended its reach across northern Colorado, providing food and supplies to more than 800 hunger-relief programs.

Since 1978, Food Bank of the Rockies has provided more than 700 million meals for people in need. In 2021, through our direct service programs and partners, we have distributed over 66 million pounds of food, the equivalent of nearly 54 million meals annually or 226,000 meals every day to children, seniors and families in need. Food Bank of the Rockies is a member of Feeding America and of Feeding Colorado, a consortium of the five food banks operating in Colorado.

Food Bank of the Rockies has a staff of nearly 200 employees at distribution centers in Denver, Wyoming and the Western Slope.

SUMMARY

The position is an integral member of the Food Bank of the Rockies Programs team, responsible for assisting with the implementation of our Service Insights program, Link2Feed, within our partner network and mobile pantries. Link2Feed is designed to acquire better client and program demographics with the goal of telling a more detailed story of who and where we serve. The Community Insights Representative will facilitate trainings, provide excellent customer service to new and existing sites, and help in the expansion and development of Link2Feed across our Hunger Relief Partner network.

ESSENTIAL FUNCTIONS:

• Learn the Link2Feed system in order to communicate and demonstrate the benefits of client data collection to our partners and mobile pantries
• Conduct reoccurring trainings for new Link2Feed users; follow up trainings with required documentation and check in on roll-out plans
• Track progress of organizations and individuals in the orientation and training process
• Hold webinars to educate users on features and techniques
• Establish trusting relationships with prospective Link2Feed partners and effectively communicate about the benefits of the Link2feed software
• Set up new organizations and users in the Link2Feed system
• Provide technical and process support to partners in a friendly, timely manner in person, on the phone, or online
• Visit partners to observe and troubleshoot implementation and progress with Link2Feed
• Ensure that partners understand compliance rules and are using provided materials and postings
• Provide partner feedback to aid in creation of best practices
• Work with Food Bank of the Rockies’ Volunteer team to recruit and train volunteers needed for Link2Feed intake at mobile pantries
• Coordinate any needs for equipment and supplies for internal program roll-out
• Assist with communications and rollout of any Link2Feed updates and program enhancements
• Assist with creating training materials and communication tools
• Attend Feeding America’s Service Insight calls monthly in order to network with other foodbanks using Service Insight platforms
• Troubleshoot data inconsistencies including duplicates, typos and overuse of anonymous visits - working to address these issues at both the partner and network level

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent organizational, time management, and analytical skills
• Self-directed, accountable for results, and proactive; independent problem solver
• Ability to meet deadlines and manage multiple projects simultaneously
• Exercise independent judgment, think critically and strategically, collaborate with others, and follow through to execute projects
• Ability to communicate persuasively and articulately both verbally and in writing
• Ability to represent Food Bank of the Rockies with professional poise; ability to work effectively with a wide range of constituents
• Ability to speak and write in Spanish is highly preferred

WORK ENVIRONMENT:

• Sitting for long periods, standing, and walking intermittently
• Using office equipment such as computer, mouse, keyboard, printer
• Primarily indoor office environment, temperature controlled (80%); some outdoor work at mobile pantries and partners (20%)
• Ability to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop kneel, crouch or crawl, talk or hear and taste or smell
• Occasionally lift or move up to 20 pounds
• Use specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent required; Bachelor’s degree a plus
• Minimum 2 years experience in a customer service role
• Minimum 2 years experience successfully leading projects or programs
• Non-profit experience preferred
• Database experience preferred
• Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level
• Comfortable speaking and presenting to a group
• Extensive experience using Microsoft Office Suite; advanced knowledge of Excel preferred; knowledge of using a data collection system
• Experience using collaborative tools for file storage and sharing, meeting scheduling, and virtual collaboration
• Must have a valid driver’s license and reliable transportation

EXPECTED HOURS OF WORK:

This role is considered full-time working approximately 40 hours per week and is eligible for overtime. Travel within the geographic region will be required and is primarily local during the business day. Travel is required to visit partner agencies and mobile pantries (less than 30%)

COMPENSATION:

Salary: $20.00 per hour

BENEFITS:

Food Bank of the Rockies offers a fulfilling workplace and comprehensive benefits package, including: paid time off; paid sick leave; 10 paid holidays; 401K retirement plan with a 6 percent employer-paid match; and competitive employee health, dental, and vision, including maternity/paternity leave. We offer 8 hours of volunteer time.

THINKING ABOUT APPLYING?

True passion and excitement for making an impact are just as important as work experience.

We encourage you to apply even if you feel you don't check every box in this posting.

Food Bank of the Rockies is an Equal Opportunity Employer (EOE), M/F/D/V/SO.

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