Job Description

Responsibilities: Assist in the daily operation of the Food and Beverage Operations by supporting the Director of Food and Beverage and Executive Chef. Following up with the Food and Beverage Management team to ensure deadlines are met, administrational tasks to support, compilation of reports and files, scheduling and vacation tracking for the division, taking calls and scheduling meetings. Managing the private bookings for the outlets for group business, working with the organizer and the outlet leaders to ensure that the guest is provided with menus, quotes, confirm reservations in a timely and efficient manner. Look to enhance the data base of guests to grow the private outlet event business base. Qualify potential clients and businesses by utilizing and adding to an existing database. Create positive relationships with existing guests. Use negotiating skills to attract new business and encourage repeat business.

• Handles incoming phone inquiries & web inquiries from clients

• Helps to create guest’s vision of events including themes and atmospheres

• Assesses guest needs and expectations

• Recommend and up-sell food and beverage product

• Work with guests on event details, including equipment needs, event flow, timing and menus

• Work as a liaison between guests, outlet leadership teams and chefs to help create menus suited to individual needs

• Assisting the Executive Chef when required to reply to guest enquiries eg recipe requests

• Supporting the kitchen regarding recruitment administration with TAS

• Supporting with menu formatting and initial editing

• Food and Beverage Communication board management

• Following up with guests during and after events

• Feedback and update the respective leaders post events

• Administrative responsibilities include but are not limited to:

• Reconciling private dining receipts, logging sales

• Producing and cross checking Open Table reservations, Banquet Event orders, and Amaya Departmental Events Schedules

• Assisting in the daily operation of the F&B division and operations

• Compilation of reporting, sales mixes, analysis of data

• Menu printing and drafting

• Assist the Director of F&B in daily administrative tasks

• Working with all F&B leaders to be the link in ensuring smooth and clear lines of communication are maintained

• Other duties as assigned by management

Qualifications

Qualifications:

• Previous hotel administrative experience and awareness an asset

• Ability to multi-task

• Excellent organizational and time management skills

• Ability to work in a team environment

• Outstanding written and oral communication skills

• Strong sense of business acumen

• Wine knowledge preferred

• Excellent communication, negotiation and understanding of sales processes

• Experience in guest relations through previous hotel operations experience

• Knowledge of product, contractual agreements, and menu planning.

• Experience solving difficult guest problems in a complex and upscale environment.

• Solid PC skills including Word, Excel, Outlook, Opera

Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand and walk.

• The employee frequently is required to sit and use hands to finger, handle, or feel.

• The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

• The employee must frequently lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus

Additional Information

Hourly Rate Range: $23.34 USD Gross per hour

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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