Job Description

The role is to provide administrative assistance to the Food and Beverage department while ensuring effective verbal, written, and electronic communication with guests, F&B employees, and other hotel departments as necessary. The role requires a strong understanding of the demands of a fast-paced food and beverage environment, overall operations, and its administration. A calm demeanor, professional approach and strong computer skills are essential in the organization of the office and department.

_ ESSENTIAL DUTIES AND RESPONSIBILITES include but not limited to:_

• Consistently offer professional, friendly and engaging service
• Assist with the administration duties and the day-to-day operations of the F&B and culinary departments
• Weekly entering of schedules into the UniFocus/Watson software
• Respond to sick calls and work with the managers and employees to schedule substitute
• Assist in inventory and ordering
• Act as a liaison between all other departments and the Food and beverage management team, communicate information about Talent & Culture needs, Catering and Sales requests, and last-minute information
• Write, research and prepare reports, documents, menus and letters as requested by the management team
• Collate the daily paperwork flow for EHC related audits
• Arrange monthly staff general meetings
• Maintenance and ordering of supplies for all office needs and office equipment including fax machine, photocopier, printers and computers
• Maintain a daily log of anniversary dates, birthdates and vacation time for all employees as well as records for call outs and tardiness
• Work with the PR department to help coordinate all campaigns relating to Food and Beverage
• Schedule performance reviews
• Daily edit of Payroll as needed, check and report all overtime for approval and review with the F&B leadership team including culinary
• Daily processing, filing and tracking of all F&B vacation requests, both hourly employees and leaders
• Daily supervision of the employee dining room: Staff, Food, Cleanliness and checklists associated with it
• Monitor and track guest experience in TrustYou and OpenTable
• Organize training needs for all F&B departments
• Assist with the F&B training programs including LQA/Forbes standards, as well as audits to maintain and improve on the brand standard scores.
• Ensure internal information for F&B and Culinary is updated in all POS systems and websites
• Handle guests concerns, provide resolution, and ensure timely correspondence with guests
• Printing of all kinds, including menus as required
• Daily confirmations of the outlet reservations as needed
• Assist Culinary leadership as needed
• Other duties as assigned

Qualifications

• Previous experience in similar role required
• Previous food and beverage experience in luxury hospitality an asset
• Computer literate in Microsoft Office, PowerPoint, Excel, e-mail/Internet applications required
• Digital photography program experience, InDesign preferred
• Knowledge of UniFocus/Watson labor Management System, Knowledge of Timesaver
• Two-way communication and proven advanced writing skills
• Knowledge of Silverware POS system an asset
• University/College degree in in Hospitality, Administration or Communication preferred
• Able to work independently and must be multi-tasked
• Thoroughly organized and motivated individual, and a self-starter
• Excellent communication skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team

Additional Information

What is in it for you:

• Wage Rate: $27.50/hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.