Dental Office Support

Forest Dental Partners

Dental Office Support

Austin, TX
Full Time
Paid
  • Responsibilities

    About the Dental Support Coordinator Position

    We're looking for a Dental Support Coordinator to assist in our goal to create a warm and memorable patient experience for our family dental practices. You'll be maintaining scheduling and account management duties for one or more of our practices.

    The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A patient-oriented approach and service mindset is essential.

    We are looking for a great addition to our team to help make our patients feel like family while in the practice, while supporting our doctors and clinical team.

    Dental Support Coordinator Responsibilities

    • Keep our front desk clean, presentable and stocked with all the necessary material (pens, forms, paper, etc)

    • Scheduling and new patient intake

    • Manage accounts, collections

    • Coordinate with insurance and benefit plans

    • Greet and welcome patients and prepare them for their visit with the doctor

    • Answer questions and address complaints

    • Answer all incoming calls and redirect them. Take and deliver messages for the doctor and team as necessary

    • Receive incoming letters, packages, etc and distribute them

    • Monitor office supplies and place orders when necessary

    • Keep updated records and files

    • Monitor office expenses and costs

    • Take up other duties as assigned (travel arrangements, schedules, etc)

    Dental Support Coordinator Requirements

    • Some experience as a front desk representative or position in a dental/medical office is a huge plus.

    • Familiarity with office machines (e.g. fax, printer etc.)

    • Knowledge of office management and basic bookkeeping

    • Proficient in English (oral and written)

    • Excellent knowledge of MS Office (especially Excel and Word)

    • Strong communication and people skills

    • Good organizational and multi-tasking abilities

    • Problem-solving skills

    • Customer service orientation

    • High School diploma; additional qualifications will be a plus

    • Bilingual (Spanish-preferred) is a huge plus!