Inside Sales/Customer Service Representative

FormWood Industries is a leading manufacturer of custom veneer plywood products. We are committed to providing high-quality products and exceptional customer service to clients in a range of industries. We are currently seeking an Inside Sales Representative to join the team in our Jeffersonville, Indiana, facility.

The Inside Sales/Customer Service Representative will build relationships and proactively sell to warm leads. The successful candidate will have prior experience with inside sales or customer care and thrive independently and as part of a dynamic team.

What You'll Do:

• Consultative Selling: Communicate with customers to understand job requirements, value engineer material selection, and provide pricing for projects. Use creative problem-solving and FormWood best practices to make pricing decisions and win jobs.

• Master Our Systems: Quickly become proficient in our quoting and order entry systems, playing a key role in our operations.

• Empower Sales Success: Provide our outside sales team with essential information and quotes, ensuring they can deliver top-notch service to our customers.

• Be the Voice of FormWood: Answer incoming calls with enthusiasm and expertise, assisting customers with order tracking, stock levels, quotes, order entries, and general inquiries.

• Support Our Production Team: Deliver precise information to help our production team meet their goals and communicate project updates to help our customers succeed.

• Proactive Selling: Reach out to warm leads and existing customers to improve relationships and grow our market share. **
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What You Bring:**

• Exceptional Communication: Stellar verbal and written communication skills to make every customer interaction a positive experience.

• Professionalism & Integrity: A high level of professionalism and integrity, ensuring trust and satisfaction in every interaction.

• Computer Skills : Proficiency in Microsoft Excel, Outlook, and an eagerness to learn new systems and tools.

• Team Spirit: The ability to thrive both independently and as part of a dynamic team.

• Continuous Improvement: A collaborative mindset to work with internal teams, constantly seeking ways to improve our processes.

• Creative Problem Solving: Basic math skills and critical thinking to solve customer problems and quote effectively.

• Reliability: Show up On Time, Ready to Play, every work day (M-F 8:00 – 5:00).

• Education: Associate degree or relevant work experience.

Pay is based on experience. Health benefits, 401K, paid vacation, and PTO are offered. If you're ready to embark on a rewarding journey with Formwood Industries, apply now and become a key player in our inside sales team!