Franchise Success Manager

Taziki's Cafe

Franchise Success Manager

Birmingham, AL
Full Time
Paid
  • Responsibilities

    Flexible schedule!

    Great bonus program!

    FREE discounted Meals!

    Paid Time off!

    Great environment!

    We get it – you want a flexible job you’re excited about, co-workers you enjoy, and work you can be proud of. You can find that at Taziki’s. Experience is great, but not required - we can teach you everything you need!

    WHAT YOUR TEAMMATES SAY

    “I enjoyed working at Taziki's. I was friends with all of my co-workers so it felt like a family! I had good pay and great hours! I enjoyed learning how to do a lot of things in the kitchen!”

    “It has been by far my favorite job. I love the brand and what Taziki's stands for. The food is all fresh every day, everything is made that morning.”

    In order to be eligible for an interview, in addition to completing an application, please complete the survey linked below: https://go.cultureindex.com/p/iNKt3s1Z3T6hFimO

    YOUR ROLE AS A TAZIKI’S FRANCHISE SUCCESS MANAGER:

    Successfully complete 400 hours of our Management Training Program

    Evaluate how each restaurant is performing by comparing data and provide specific direction to improve necessary areas

    Conduct quarterly business reviews with franchisees and the executive leadership team to see growth potential and areas of opportunity

    Provide guidance to franchisees to help grow their business

    Build store relations by visiting all assigned restaurants at least quarterly

    Communicate with all franchisees via voicemail, e-mail, territory meetings, individual meetings and written communications

    Use those forms of communication with the franchisees to build relationships in order to be recognized as an asset to the business by conducting business reviews, evaluating performance trends and examining store profitability to determine priorities and the most effective approve with franchisees

    Reinforce brand and quality standards based on results of TSAs through collaboration with assigned Standards & Brand Coaches

    Work with franchisees on timely resolution of compliance issues and foster a culture of accountability and proactivity

    Liaise with franchisees and marketing to maintain suitable local marketing initiatives

    Coordinate with the training team on field training initiatives

    Assist with new store setup and organization of grand opening procedures as needed

    Build and maintain positive working relationships with all stakeholders (corporate team, franchisees and vendors)

    Maintain and promote a positive brand image based on our Mission Statement, Core Values and Company Objectives

    Follow company policies, uphold professional standards and perform all work in a manner respectful of others

    Provide leadership and operational solutions at a strategic level during visits and meetings

    THE IDEAL FRANCHISEE SUCCESS MANAGER:

    Must be at least 21 years of age

    5 years minimum of restaurant or retail multi-unit experience required

    Must hold and maintain a valid Food Manager's Certification for food safety

    Must have and maintain a valid driver's license and maintain a clean driving record as outlined in Taziki’s Standard Driver's Policy and have reliable transportation

    No more than 2 jobs in the previous 5 years

    Proficient Excel, Google Suite, and computer literacy skills

    Expert knowledge of Profit and Loss statements

    Knowledge of franchise principles and business operations

    Experience working with franchisees or in a franchised organization

    Ability and willingness to travel per the role’s expectations

    Adhering to all company policies and procedures

    YOUR WORKING CONDITIONS/HOURS:

    ● Flexible schedule

    ● Occasional nights and weekends for events

    ● Typically 45-50 hours per week

    ● Travel is required

    YOUR PHYSICAL REQUIREMENTS:

    (with or without a reasonable accommodation)

    ● Sit

    ● Walk

    ● Standing

    ● Carrying/ Lifting

    Taziki’s is an Equal Opportunity Employer