Job Description

Frasca International, a leading manufacturer of flight simulators, located in Urbana, Illinois, is seeking a full-time in-house Customer Service Support person.

Responsibilities include:

• Providing phone and email support to customers
• Preparing quotes for parts, upgrades, and maintenance
• Processing orders and parts shipments
• Assisting with technical document writing and training
• Assisting with Tier 1 technical support
• Provide backup support for receptionist/switchboard as needed.

Qualifications include:

• High School Diploma or equivalent
• At least one year of telephonic customer service experience, preferably in a technical environment
• Professional verbal and written communication
• Strong MS Office skills
• Switchboard experience preferred
• Background in Information Technology or electronics helpful

Visit our website, www.frasca.com/careers, to view all of our open positions.

Equal Opportunity Employer AA/M/F/D/V