Benefits:
Dental insurance
Health insurance
Paid time off
The Freight Coordinator is responsible for the coordination of air freight shipments for export, along with supporting general office operations as needed. The role involves handling inventory control, documentation preparation, client communication, and ensuring smooth logistical operations for air freight services.
Essential Duties and Responsibilities:
Inventory Control and Export Coordination: Oversee the inventory and coordinate air freight shipments for export.
Documentation Preparation: Prepare necessary documents for U.S. Customs to ensure timely and compliant shipping.
Client Communication: Respond to phone, and email requests from clients, agents, or sales representatives regarding rate inquiries and bookings.
Quotes and Bookings: Handle quotations and bookings for consignee-routed cargo as requested by agents or U.S. shippers.
Coordination of Pickups: Arrange for pickups and provide timely quotes for inland transportation and airfreight costs from available systems.
Follow-up on Cargo: Monitor cargo arrival and coordinate any pending inland transportation arrangements.
Service Assistance: Assist with any service requests from customers or agents, following up on any issues or special requests as required by management in the Air Freight Department.
Required Competencies:
Customer Service Management: Handle difficult customer situations with professionalism, addressing needs and concerns promptly.
Effective Communication: Respond to requests for assistance clearly and effectively in both written and verbal formats.
Teamwork: Balances individual tasks with teamwork, giving and receiving feedback constructively.
Time Management and Attention to Detail: Complete administrative tasks efficiently and on time while maintaining high-quality standards.
Problem Solving: Ability to work independently and take initiative in solving challenges related to air freight operations. Be able to work independently.
Adaptability: Willingness to adjust to changing tasks and new responsibilities as required.
Qualifications:
Language Skills: Bilingual (English/Mandarin) preferred.
Industry Experience: Previous experience in air freight, logistics, or a related industry 3 to 5 years.
Knowledge: Ability to read, analyze, and interpret industry documentation, and effectively present information to groups.
Communication Skills: Capable of presenting clear and persuasive information, addressing questions, and listening attentively to clarify any issues.
Technical Skills: Proficient with logistics and air freight systems, capable of managing booking and cost estimation processes effectively.
About the Company:
ALCO Designs is a manufacturer of merchandising displays catering mainly, but not exclusively, to the supermarket industry. We strive to deliver our customers great solutions and results. Our company is growing and looking for talented individuals to join us in our mission!
ALCO Designs is committed to a respectful and purposeful work environment this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional customer service.
Additionally, ALCO Designs is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any kind is not tolerated.