If you are passionate about living a healthy lifestyle, helping others do the same, hitting goals and working with a fun team that lives by the same rules, then you may have found a new home!
Founded in Boca Raton, yet serving customers nationwide, Fresh Meal Plan proudly supports those who want to live a healthier, happier life. We do this by providing access to clean, nutritious, portion controlled and affordable meal plans. In addition to delivering the highest level of nutrition, our doorstep delivery and microwave heating process literally saves customers hours and hours each and every month. Helping people live better lives while giving them time to spend doing what they love, with who they care about. Our team members are passionate about growth, innovation and collaboration. We are constantly striving to improve and better ourselves so that we can better support our clients.
Summary/Objective
You will assist with all facets of client account interaction such as billing, delivery orders, account changes and other queries while providing high quality customer care as a valued member of our Fresh Meal Plan family. If you're the right person for this opportunity, you will have previous experience using a CRM, a passion for servicing customers and the ability to make critical decisions when dealing with customers. This is a full time position including weekends.
Essential Functions
Place outgoing calls as needed to resolve outstanding customer issues.
Follow up and monitor account-related issues as necessary to ensure appropriate action has been taken while maintaining a high level of customer care.
Ensure documentation of account notes is current and complete and act as a liaison for problem resolution for customers and other departments.
Ensure customer satisfaction and provide professional customer support
Communicating with customers through various channels, including Live-chat and CRM system.
Handle inquiries, research problems, process transactions, and develop solutions to account related issues.
Qualifications and Skills
High school diploma or GED; 2+ years customer care experience at an inbound/outbound call center
Ability to adapt to a changing environment and handle multiple priorities
Excellent writing and analytical skills
Gorgias/Shopify experience
Minimum Requirements:
High school diploma or GED
2 or more years customer care experience at an inbound/outbound call center
Ability to adapt to a changing environment and handle multiple priorities
Excellent writing and analytical skills
Additional Preferred Skills:
Bilingual: English/Spanish
Experience using Gorgias for CRM platform
Questions? Call 561-330-4345 or e-mail teamfresh@freshmealplan.com
This is not a remote position