Job Description

Freshworks is looking for a proven sales leader with experience leading a high growth segment in North America. This leader will be a forward thinking, data-driven and passionate sales leader. This person will drive growth initiatives and revenue generation programs for North America Enterprise segments by developing, managing and tracking demand generation programs and campaigns to drive and nurture leads and accelerate opportunities to close. This position will collaborate closely with Freshworks' GTM leadership team to define strategy and execute the revenue plan.

Your Responsibilities:

• Report directly to President of North America, provide leadership, development and execution support to the Regional Sales Leaders to surpass revenue targets
• Assist and coach Account Executives and Business Development Reps in all phases of the selling process to achieve agreed-upon targets and performance metrics
• Develop and implement best practices to maximize pipeline creation, customer conversion rates, forecasting accuracy, and cross-functional collaboration
• Collaborate with Marketing, Customer Success, Solution Engineering, and Business Development to accelerate sales cycles, generate new sales opportunities drive revenue through multiple channels
• Foster a culture of progressive personal development and mentoring of the Enterprise Sales team
• Operational excellence in the day-to-day management of the business, including, but not limited to forecasting, pipeline development, training, hiring, performance management, collaboration, teamwork, and best practice sharing
• Initiate, develop and maintain executive level relationships and drive sales activities with key customers
• Understand target customers business needs, develop proposals and accurately articulate Freshworks' value proposition at the executive level
• Assist and close complex transactions and be willing to get into the trenches with the team

Qualifications

Requirements

• 15+ years of software sales experience, and 10+ years of sales leadership as VP/Director leading multiple sales teams greater than 30-40 sales reps.
• Track record of stability and tenure in multiple organizations
• History of overachieving targets in a SaaS, market leading technology
• Proven success scaling out multiple sales team with success selling SaaS and cloud solutions in the industry (preferably in CRM and Customer Experience solutions)
• Demonstrated ability to continuously increase effectiveness of team, recognizing opportunities for creating new systems, structures, and processes
• Strong knowledge of CRM reporting and dashboards and highly process orientated
• Demonstrated experience building a collaborative environment between sales, marketing, product and finance
• Strong executive presence - experience and comfort level working with C-level executives
• Bachelor’s Degree required and MBA preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.