Counter Sales Duties & Responsibilities:

· Greet and welcome customers as they enter the store

· Communicate with customers to understand their purchasing needs and specifications

· Answer incoming sales phone calls

· Assist in ordering merchandise, as well as checking and restocking inventory

· Provide professional and quality customer service to ensure customer satisfaction

· Sell products, answer questions, and provide accurate information

· Address and resolve customers’ complaints and issues timely

· Process payments and refunds

· Research new product requests and write orders

· Adhere to the rules, regulations, and guidelines of the store

· Compile and maintain sales reports and other documentation

· Keep the workplace safe, clean, and tidy, and perform daily inspections of the store

· Establish and foster positive and professional relationships with customers

Counter Sales Requirements:

· High school diploma/GED

· Associate’s degree in retail management, marketing, or business administration is preferred

· Prior working experience as a Counter Sales, Sales Representative, or a similar role in HVAC/R industry

· Must be able to lift a minimum of 50 pounds

· Basic computer literacy and skills

· The ability to handle and manage a cash register

· Exceptional customer service skills

· Must be able to work in a team environment

· Strong communication and collaboration skills

· Outstanding sales skills and persuasiveness

· Problem-solving

· Organization

Salary:

· $20 - $30 per hour

· Part – Time (24 – 30 Hrs / week)

Benefits:

· Mandated benefits