Job Description

Our busy Dermatology practice is looking for a Full-Time and a Part-Time Front Desk Administrator to join our team!

Duties:

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts

• Welcomes patients and visitors in person or on the telephone and answering or referring inquiries

• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

• Keeps patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays

• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area

• Ensures availability of treatment information by filing and retrieving patient records

• Maintains patient accounts by obtaining, recording, and updating personal and financial information

• Obtains revenue by recording and updating financial information, recording, and collecting patient co-pays and account balances

• Coordinates with Insurance companies, referring medical offices and Pathology Labs

• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information

• Maintains operations by following policies and procedures, reporting needed changes

• Contributes to team effort by accomplishing related results as needed

• Attains and maintains mastery level knowledge of all assigned medical practices, including provider/clinic schedules, patient scheduling preferences, and scope of services offered

• Performs duties independently, and in collaboration with team, asking for assistance from peers and/or supervisors as needed

• Obtains required information such as insurance cards and driver’s licenses; obtains consent to treat, releases of information, and other required paperwork from 100% of patients

• Takes ownership of the patient check in process, verifies appointments via EHR practice management system; explains next steps in patient appointment flow

• Averages a minimum of 95% registration accuracy; enters information consistently following established guidelines; information is not only accurate, but also consistently uniform (i.e. uses upper- and lower-case type appropriately, enters complete phone numbers, etc.)

• Handles patients and others with tact; utilizes de-escalation techniques and knows when to disengage and ask for management

Qualifications:

• Exceptional customer service and phone etiquette
• Ability to maintain effective and organized systems to ensure timely patient flow
• Excellent computer skills
• Must be able to remain in a stationary position (80%) of the time

Job Type:

• 8:00 am –6:00 pm 4 days per week depending on the needs of the clinic

Experience:

• 1+ year(s) of Front Desk Administrative experience (required)
• Knowledge of medical terminology, HIPAA, and OSHA regulation (preferred)
• EMR experience (preferred))
• Dermatology experience (preferred)

Education:

• High school diploma or equivalent (required)

Certifications/Licenses:

• N/A

Pay:

• Pay ranges from $18.00 to $22.00 per hour based on years of experience.

Additional Information

All your information will be kept confidential according to EEO guidelines