Benefits:

401(k)

Employee discounts

Paid time off

A boutique hotel in midtown Manhattan with a bar and restaurant, looking for an evening front desk agent to add to our team in a full time position. The position is for the 4pm to 12am shift. The front desk agent is integral to ensuring guest satisfaction and security. The desirable candidate will have a great personality, be highly motivated, and be extremely reliable in a self-managing role. Opportunities for overtime are often available.

Duties:

Cover front desk at all times, check in guests and monitor who is entering the property

Provide incoming guests with correct room based on reservation details, as well as information on services offered by the hotel

Respond to and log all guest concerns and requests

Field outside phone calls and provide information about the hotel and current availability

Post additional charges to guest folios, as well as update system for any cancellations or changes to reservations

Accept walk-in guests and be able to appropriately charge them for available rooms

Verify guests have valid credit information on file before allowing check-in

Track and respond to guest requests using our cloud-based internal system

Qualifications:

High school diploma or equivalent required

Able to work a flexible schedule, including weekends and holidays

Comfortable learning and working with cloud-based hotel management software

Experience in a hotel front desk position or comparable customer service role is a plus

Fluency in a secondary language (Spanish, French, etc.) is a plus, but not a requirement