Are you passionate about providing exceptional customer service and making guests feel welcome? MaiHana, a leading boutique hotel, is looking for a friendly, organized, and professional Hotel Front Desk Agent to join our team.
_As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a positive experience from check-in to check-out. You’ll play a key role in creating a welcoming environment and ensuring that each guest receives top-tier service during their stay. ___
____Responsibilities:
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- Greet guests warmly and provide efficient check-in/check-out services __
- _Handle guest inquiries, complaints, and requests in a professional manner ___
- __Manage reservations, cancellations, and modifications accurately ____
- ___Answer phone calls and respond to email inquiries promptly _____
- ___Process payments and maintain accurate guest accounts _____
- ___Assist with concierge services and offer recommendations for local attractions and amenities _____
- ___Ensure the front desk area is clean and organized _____
- ___Collaborate with housekeeping and other departments to ensure guest satisfaction _____
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Qualifications: __
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- Previous experience in a customer service role, preferably in a hotel or hospitality setting __
- _Excellent communication and interpersonal skills ___
- __Strong organizational skills and attention to detail ____
- ___Ability to handle multiple tasks simultaneously _____
- ___Proficient with hotel management software (previous experience with [insert software name] is a plus) _____
- ___Flexible availability, including weekends and holidays _____
- ___A positive, can-do attitude and a passion for guest service _____
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Benefits: __
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- Competitive pay __
- _Health, dental, and vision insurance (for full-time employees) ___
- Paid time off and holiday pay
- _ _ Opportunities for career advancement__
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How to Apply: __
_If you're ready to join a dynamic and welcoming team, we’d love to hear from you! ___
__MaiHana is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ____