Front Desk Agent -Night Shift

Inland Empire Hotel Management LLC

Front Desk Agent -Night Shift

Fontana, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Employee discounts

    Free uniforms

    Benefits/Perks

    401(k)

    Employee Discounts

    Competitive Compensation

    Full job description

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

    Must be available to work all shifts including swing shifts and graveyard shifts, they are from 3 PM TO 11 PM AND 11 PM TO 7 AM.

    WEEKENDS ARE REQUIRED.

    Responsibilities

    Perform all check-in and check-out tasks

    Manage online and phone reservations

    Inform customers about payment methods and verify their credit card data

    Register guests collecting necessary information (like contact details and exact dates of their stay)

    Welcome guests upon their arrival and assign rooms

    Provide information about our hotel, available rooms, rates and amenities

    Respond to clients’ complaints in a timely and professional manner

    Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

    Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

    Upsell additional facilities and services, when appropriate

    Maintain updated records of bookings and payments

    Cash Handling experience

    Set up breakfast room

    Prepare food items

    Keep lobby, restroom, breakfast area and other areas clean and organized

    Mop lobby

    Other responsibilities may not be listed, agent will be trained

    Skills

    Work experience as a Hotel Front Desk Agent, Receptionist or similar role

    Experience with hotel reservations software, like Choice Advantage

    Understanding of how travel planning websites operate, like Booking and TripAdvisor

    Customer service attitude

    Excellent communication and organizational skills

    Job Type: Full-time

    Pay: $17.00 - $18.00 per hour

    Expected hours: 40 hours per week

    Schedule:

    8 hour shift

    Monday to Friday

    Night shift

    Overnight shift

    Overtime

    Weekends as needed

    Experience:

    Customer service: 2 years (Preferred)

    Hotel experience: 1-2 years

    Will only consider hotel experience applicants