Benefits:
401(k)
Employee discounts
Free uniforms
Benefits/Perks
401(k)
Employee Discounts
Competitive Compensation
Full job description
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Must be available to work all shifts including swing shifts and graveyard shifts, they are from 3 PM TO 11 PM AND 11 PM TO 7 AM.
WEEKENDS ARE REQUIRED.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Cash Handling experience
Set up breakfast room
Prepare food items
Keep lobby, restroom, breakfast area and other areas clean and organized
Mop lobby
Other responsibilities may not be listed, agent will be trained
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Choice Advantage
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 hours per week
Schedule:
8 hour shift
Monday to Friday
Night shift
Overnight shift
Overtime
Weekends as needed
Experience:
Customer service: 2 years (Preferred)
Hotel experience: 1-2 years
Will only consider hotel experience applicants