Benefits:

401(k)

Employee discounts

Free uniforms

Benefits/Perks

401(k)

Employee Discounts

Competitive Compensation

Full job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Must be available to work all shifts including swing shifts and graveyard shifts, they are from 3 PM TO 11 PM AND 11 PM TO 7 AM.

WEEKENDS ARE REQUIRED.

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Cash Handling experience

Set up breakfast room

Prepare food items

Keep lobby, restroom, breakfast area and other areas clean and organized

Mop lobby

Other responsibilities may not be listed, agent will be trained

Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Experience with hotel reservations software, like Choice Advantage

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Customer service attitude

Excellent communication and organizational skills

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 hours per week

Schedule:

8 hour shift

Monday to Friday

Night shift

Overnight shift

Overtime

Weekends as needed

Experience:

Customer service: 2 years (Preferred)

Hotel experience: 1-2 years

Will only consider hotel experience applicants